In just a few short years, Robotic Process Automation has gone from a few scattered pilot projects to an essential tool deployed by dozens of agencies. Hundreds of thousands of staff-hours have been saved, and organizations are increasingly looking to leverage artificial intelligence to automate more-complicated workflows. Automation at scale comes with challenges, however -- from credential management to siloed systems to ensuring that outdat...

Federal agencies must shift fully to electronic records management by December 2022, when the National Archives and Records Administration will stop accepting new paper records. Successfully making that transition entails far more than simply digitizing existing documents. Meeting the goals set by M-19-21 demands changes to current business processes, dramatically different approaches to content classification, new systems that are digital thr...