Eight out of 10 companies struggle to implement their customer service strategic plans. The increasing pace of change inside and outside service organizations makes it difficult for strategies to remain relevant. In addition, the strategic planning process and the strategy itself remain disconnected from the people, activities, measures, and decisions needed daily to achieve the desired outcomes of the plan. This complimentary webinar shares t...

Contact center as a service for a new world of work A growing business faces many challenges, such as increased IT demands, employee growth, and delivering consistently excellent customer experiences. ServiceNow faced all these as they experienced sudden, rapid double-digit growth. Join this webinar to meet Amazon Connect and see the benefits, challenges, and lessons learned as ServiceNow reinvented their own contact center before offering th...

Want to learn more about Requests for Information (RFIs) and how they can be a useful tool for your business? Join the Market Research as a Service (MRAS) team for “Making Market Research Easy - Enhancing Industry Partnerships”. This webinar will bring innovative insights on how to respond to GSA’s RFIs by providing tips and tricks from the experts on how to fill out these important surveys. Participants in this session will...

Open to Public Sector only. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities. Please join us for a day of powerful sessions that provide inspiration, participation, education, and thought-provocation...

Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations are able to survive disruption by actively sensing and responding to changes. Still, a recent Gartner survey found that only 38% of organizations have a formal process for this type of trendspotting. Executives who are not adequately trendspotting already likely will miss critical inputs to their strategic assumptions and planning. T...

Join us for a virtual retirement benefits webinar for Federal Government Employees. From a local “federal benefits guru,” Ed Zurndorfer- you will be learning about the mechanics and intricacies of the Federal Government’s benefits package for its employees. Most attendees say they wished they had come decades earlier, but it’s never too late to learn about the benefits that will support you in your retirement. The Virtu...

Join us to learn how to address urgent needs and requirements for employees to safely return to work and how Qualtrics can help with the recent guidance on COVID-19 vaccination and testing requirements. All Federal agencies are required to develop an online health screening declaration form to facilitate self-attestation of Federal employee and onsite contractor vaccination status and testing results. Specifically, Federal agencies must ask ab...

Join our webcast for a discussion on the critical connection required between CHROs, CFOs and people leaders on collaborating to create an agile, future-ready workforce. Make your leadership vision become reality faster by understanding other C-suite perspectives. We invite you to attend this session as part of our 5-part webcast series highlighting trends, recommended approaches and solutions for CFOs through the lens of partnership with your...

The pandemic has put a tremendous strain on one of government's greatest assets: its employees. In turn, agency and human resources leaders took on critical roles in managing the people behind public sector services and programs. From recruiting to retention, onboarding to upskilling, assessing employee morale to closing the diversity and inclusion gap, these leaders have had to rethink each step of the employee life cycle. On Aug. 26 at 10am...

Open to Public Sector Only. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities. Please join us for a day of powerful sessions that provide inspiration, participation, education, and thought-provocation...