This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices. How to use a tool...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

Concentrate management is a well-known challenge in treating water with the use of reverse osmosis membranes, particularly for inland facilities. However, some membrane researchers view brine as both a burden and a tool. This webinar explores the advances of managing concentrate through volume reduction and the innovative ways that concentrate is being used to tackle emerging contaminants, such as perflourinated compounds. This webinar offers...

Know the impact contaminated soil has on you and your company and how to clean it up. Many property owners, lessees, architects, engineers, developers and contractors encounter contaminated soils on commercial, retail and industrial properties. However, these persons are usually not trained how to evaluate the risks posed by contaminated soils. In addition, most persons are not aware about how the presence of contaminated soils can impair thei...

This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities. These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.” Although some content could be somewhat similar to the November 2014 webinar titled “Measuring a...

The annual Nuclear Deterrence Summit gathers U.S. and international leaders, experts, and industry executives in the field of nuclear deterrence to discuss management of the nuclear complex, the security of the stockpile, arms control negotiations, and strategic policy. Join us for our 10th anniversary at the Ritz-Carlton Pentagon City in Arlington, VA! Why Attend? The Nuclear Deterrence Summit is a powerful relationship-building opportunity ...

See a preview of the upcoming integration between Spike and Esri's Survey123, which will release in late February. Using Spike with Survey123, you can turn your smartphone or tablet into a geospatial multi-tool. This integration will allow measurements, GPS location, and photos collected with Spike to be seamlessly brought into ArcGIS using the Survey123 app, helping field crews to boost productivity, cut costs, and save time. View our on dema...

Global Waste Management Symposium (GWMS) is North America’s leading technical conference for the presentation of applied fundamental research and case studies on waste management. It is the best opportunity to share ideas and problem-solve with peers, researchers, vendors and thought leaders in the global waste community. This unique event only comes around once every two years – so make sure you’re part of it!

Distressed and damaged roads are unavoidable. The real challenge is how to maintain them in the most cost-effective, coordinated way. Join our complimentary webinar to hear how state and local agencies are using Accela technology to save money, maximize collaboration with utilities, and improve the condition of their roads.Specifically, this webinar will discuss:Ways to improve collaboration between key stakeholders and utilitiesBetter collabo...

AWWA's International Symposium on Biological Treatment will explore the latest developments in biological treatment technology, operations, and monitoring strategies. This symposium will dissect the benefits of engineered and passive biological systems from both the research and utility perspectives. Presenters will highlight case studies on how utilities are implementing new and improved biological treatment to solve their drinking water chal...