The Digital Government Institute team has been covering the topic of Government Customer Experience since our founding in 1998. Each year we produce two virtual programs focusing on “Improving Public Sector Customer Experience.” This virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their wo...

The “Hybrid Cloud Best Practices” virtual workshop is tailored for public sector IT leaders and professionals seeking to optimize their cloud infrastructure and balance the benefits of both public and private clouds securely. Our subject matter experts will share practical insights on designing and implementing hybrid cloud strategies to enhance operational efficiency, scalability, and security. Participants will learn about the la...

The “Improving Public Sector Customer and Employee Experience” virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their workforce. Our subject matter experts will explore the latest trends, tools, and techniques driving improvements in service delivery, streamline processes, and foster a more...

The “Data Management & Data Security Best Practices” virtual workshop will dive into the critical domain of public sector data management and data security. This session aims to equip government officials and IT professionals with essential knowledge and strategies to efficiently handle and protect vast amounts of sensitive information. Our subject matter experts will share practical insights on developing comprehensive data ma...

Join us for an immersive one-day in-person conference dedicated to unraveling intricacies of Freedom of Information Act (FOIA) and Records Management in the public sector at the 22nd annual eDiscovery/Records & Information Management Conference. This event brings together government officials, legal experts, FOIA and records management professionals to explore the latest trends, challenges, and solutions in eDiscovery, FOIA and electronic...

Each Fall, DGI produces an annual “Public Sector FOIA Update” virtual workshop. The workshop will highlight the latest issues, trends and technologies regarding Freedom of Information Act laws, policies and practices at the Federal, State and Local governments across the United States. It is designed to cover the various topics impacting FOIA and caters to personnel at all levels of the FOIA workforce, from new hires to experienced...

Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for zero trust implementation. Although the principals of Zero Trust are widely accepted, the implementation process is a detailed, time-consuming, and agency...

The federal government expends significant resources on manual data processing and entry, which is not only time-consuming but also error prone. Technological advancements now empower agencies to streamline data processing and extract valuable insights from their document repositories, enhancing efficiency and accuracy. Join Digital Government Institute (DGI), Hyland and Amazon Web Services for a webinar exploring the application, benefits, an...

The Continuous Diagnostics and Mitigation (CDM) program is the process government agencies use to move toward fortifying their cybersecurity networks and systems. It was developed in 2012 to support government-wide risk-based cybersecurity solutions to assist participating agencies improve their security posture consistently and cost-effectively. In this virtual workshop, government & industry experts will provide the following: a status u...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...