Every moment matters in foster care. This session dives into how push notifications within Marketing Cloud, when used thoughtfully, can help caseworkers, caregivers, and youth stay informed, empowered, and connected. Learn how small tech changes can lead to big improvements in outcomes and experiences. In this webinar, we’ll explore how Marketing Cloud push notifications can be used to improve coordination, enhance engagement, and suppor...

Join Salesforce for an in-person workshop in Texas designed for government agencies to master Marketing Cloud on Salesforce Core for impactful constituent communication. Learn: How to leverage your Salesforce data to target the right audience effectively. Discover: Strategies to elevate your agency's outreach with personalized, citizen-first messaging. Engage: In a practical demonstration of Marketing Cloud on Core and participate in hands...

Discover how Cloud SynApps’ Agentforce is transforming the way citizens and agencies interact. Powered by Salesforce, this solution enhances citizen engagement through intuitive intake and proactive assistance, ensuring reduced processing time. Cloud SynApps’ Agentforce benefits various departmental services by: Summarizing applications, scoring, and approval recommendations Automating smart replies Providing updates on utilization...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

Looking back at the past year we’ve found ourselves missing in-person events, opportunities to meet customers face-to-face, and even impromptu syncs at the office — but at the end of the day, we’ve missed the energy & harmony people feel when they come together.The way we gather matters. As businesses enter the next normal, how do we re-gather?How do we ease the apprehension? How can companies develop a hybrid meeting and...

As content consumption, curation, and distribution continue to evolve, audiences have left many classic media channels in favor of more niche, interactive spaces. Finding your company’s perfect crowd - especially among emerging generations - will unlock a deeper customer base than you thought possible. The marketing of the future puts engaged audiences at the center, but building those audiences requires new media, new metrics, and a new...

Your company is receiving massive amounts of customer experience data every day.If you’re not sure what to do with this data to improve your customer’s journey with your products, you’re not alone.Join us for a conversation about evolving customer experience data into actionable insights to increase customer satisfaction.This session will be interactive, so bring your questions for our live Q&A. See you there!

The COVID-19 pandemic has necessitated digital transformation for local governments across the country. Agencies must adopt technologies to improve the lives of their citizens.Join our Innovation Hour to hear insights from Joseph Baros, Chief Information Officer, State of New Mexico, on his agency's innovations using the Salesforce platform and their ability to quickly pivot to address new challenges and increased needs of the community.

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...