Every moment matters in foster care. This session dives into how push notifications within Marketing Cloud, when used thoughtfully, can help caseworkers, caregivers, and youth stay informed, empowered, and connected. Learn how small tech changes can lead to big improvements in outcomes and experiences. In this webinar, we’ll explore how Marketing Cloud push notifications can be used to improve coordination, enhance engagement, and suppor...

Join Salesforce for an in-person workshop in Texas designed for government agencies to master Marketing Cloud on Salesforce Core for impactful constituent communication. Learn: How to leverage your Salesforce data to target the right audience effectively. Discover: Strategies to elevate your agency's outreach with personalized, citizen-first messaging. Engage: In a practical demonstration of Marketing Cloud on Core and participate in hands...

Discover how Cloud SynApps’ Agentforce is transforming the way citizens and agencies interact. Powered by Salesforce, this solution enhances citizen engagement through intuitive intake and proactive assistance, ensuring reduced processing time. Cloud SynApps’ Agentforce benefits various departmental services by: Summarizing applications, scoring, and approval recommendations Automating smart replies Providing updates on utilization...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

The COVID-19 pandemic has necessitated digital transformation for local governments across the country. Agencies must adopt technologies to improve the lives of their citizens.Join our Innovation Hour to hear insights from Joseph Baros, Chief Information Officer, State of New Mexico, on his agency's innovations using the Salesforce platform and their ability to quickly pivot to address new challenges and increased needs of the community.

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...

Register now to hear how FSSA embarks on a purpose-built enterprise solution to replace email, spreadsheets, and access databases with automation and optimized processes. Hear from eImagine and FSSA as they collaborate with Salesforce for an enterprise solution that includes HoosierRx, Estate Recovery, Policy Consideration, Waiver Amendment, Rule Promulgation, State Plan Amendment, and Project Management Office.

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

Join us for the Salesforce webinar on How To Communicate With Residents In Times of Crisis. Timely, transparent, and trusted communication from the government to the public is critical in supporting and mitigating emergency response. Effective communication and media engagement strategies will be required to ensure that key messages are conveyed to the public. Click here to see how Salesforce can help with: Building a “brand” that...

As government agencies and citizens continue to adapt to the new normal in their daily lives and remote workplaces, digital transformation is more important than ever. Salesforce strives to be at the forefront of these new technological advancements and create a personalized experience for both employees and citizens. Join our Innovation Hour to hear how the State of Arizona is leveraging Salesforce with Slalom to improve business processes an...