In this webinar, attendees learned how Jira Service Management helps federal agencies overcome the challenges of multiple portals, complex workflows and manual processes that slow response times and drive up costs.The session explored how to:Consolidate service requests into a single, user-friendly portalAutomate routing and reduce manual processesStrengthen compliance while cutting costsEmpower teams to focus on mission success instead of adm...

As the public sector landscape continues to change, Atlassian and StrataCom hosted a webinar exploring why Atlassian’s Jira Service Management (JSM) is the perfect choice to take your ITSM strategy forward. During this session, we discussed:Atlassian’s ITSM Journey – How far Jira Service Management has come in just a few years.Industry Recognition – Insights from recent Gartner and Forrester analyst reports and rankings...

Atlassian and Oxalis hosted a hands-on training showcasing how public sector organizations are using Jira Service Management to break down silos, streamline collaboration, and gain real-time visibility into assets and service delivery. The session highlighted success stories from agencies like TriMet and DHCS, demonstrating how Oxalis helped unify operations, improve response times, strengthen security, and enable cross-team asset tracking. At...