The U.S. Department of State, Office of Small and Disadvantaged Business Utilization (OSDBU) request that you join us for the 10th Annual National Small Business Contracting Summit | Southeast Conference, presented jointly by The American Small Business Chamber of Commerce and the U.S. Women's Chamber of Commerce, being held in Charleston, SC. This popular event boasts a robust agenda that includes: ⦁ Increased focus on making sure smal...

The 2019 Joint Engineer Training Conference & Expo is headed to Tampa, FL, May 7-9. Join your colleagues from across the A/E/C industry and joint engineer community for three days of education, training and networking opportunities. And as SAME's Annual Meeting, JETC offers numerous awards and recognition activities to celebrate the contributions and excellence of the Society's Posts and members in supporting the SAME mission "to lead coll...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...