Improve service offerings with Contact Center Intelligence Enterprises are moving to self-service, automated chatbots to improve customer service, reduce costs, and offer a better customer experience. Covid-19 has accelerated adoption as the demand for quality customer service increases especially when shelter-in-place orders limit human interaction. Our panel of leaders in the customer service space will discuss why and how enterprises are a...

This fundamental-level course is intended for individuals who seek an overall understanding of the AWS Cloud, independent of specific technical roles. AWS technical experts who support various Federal and DoD customers will be on hand to explain key features and use cases, share best practices, walk through technical demos, and be available to answer your questions. In this course, you will learn how to: Define what the cloud is and how it wor...

About the Event In this online event series, leaders from companies of all shapes and sizes will share stories of how they were able to drive innovation and adapt in the face of uncertainty. Discover how leaders and their teams experimented and took risks to tackle some of the biggest challenges and opportunities that their organizations have encountered. These are real-life stories that explore the ups and downs of innovation and the technol...

Join us at AWS Dev Day Security Edition to deep dive into the latest developments in cloud security, identity and compliance. Hear the latest in security during the opening keynote and then learn how to implement it yourself during our 5 demo based sessions. There will also be the opportunity to ask our AWS experts questions during our live Q&A on Twitch after the event finishes. Who should attend? Dev Day is ideal for developers, IT profe...

Amazon S3 was launched 15 years ago on Pi Day, March 14, 2006, and created the first generally available AWS service. Over that time, data storage and usage has exploded, and the world has never been the same. Amazon S3 has virtually unlimited scalability, and unmatched availability, durability, security, and performance. Customers of all sizes and industries can use S3 to store and protect any amount of data for a range of use cases, such as...

Optimization and Licensing Assessment (AWS OLA) Demo Join us every Tuesday at 11:00am ET for a 30 minute demo on how you can use AWS Optimization and Licensing Assessment (AWS OLA) when evaluating options for migrating to the cloud or reducing licensing costs to save on third party licensing costs and run your resources more efficiently. Benefits include: Rightsize your resources to determine your actual utilization requirements to help optima...

This is a scenario-based hands-on workshop designed for Splunk security customers already in or moving into AWS. The scenarios use different pieces of cloud-focused data and include a key compromise, a public S3 bucket, and network attacks which incorporate content from ESCU or SSE to detect and investigate malicious activity. The workshop leverages the popular Boss of the SOC (BOTS) v3 dataset and is laid out in an interactive format. Please...

Join us for our AWS In Spotlight Webinar Series Digitalization with machine learning and artificial intelligenceMarch 10 – 10:00 - 11:00 CET Using machine learning (ML) and artificial intelligence (AI) brings value to organizations, citizens, and our society. Join this session and hear from government organizations who use the power of ML and AI to analyze and improve existing services through automation and create new citizen services f...

Get an official introduction to AWS from one of the only organizations that are authorized to deliver it. The AWS Discovery Day is a free-of-charge virtual event designed to introduce AWS cloud computing concepts and foundational infrastructure services. Using official AWS content and delivered by our AWS expert instructors, this event introduces AWS, explores the benefits of AWS Cloud and how it’s already being used by well-known organi...

Optimization and Licensing Assessment (AWS OLA) Demo Join us every Tuesday at 11:00am ET for a 30 minute demo on how you can use AWS Optimization and Licensing Assessment (AWS OLA) when evaluating options for migrating to the cloud or reducing licensing costs to save on third party licensing costs and run your resources more efficiently. Benefits include: Rightsize your resources to determine your actual utilization requirements to help optima...