This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

Attendees will learn the methods and technologies to economically control water and revenue losses by managing leakage and pressure to save water and optimizing revenue via revenue protection programs. Be sure to bring a laptop or personal device to the seminar! Attendees who have completed a water audit for their utility using the AWWA Free Water Audit Software are encouraged to bring an electronic copy of the audit. Water Loss Seminar at-a-G...

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES• How EUM can fit into your utility’s management practices.• How t...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES• Identify the characteristics of excellent customer service• Describe the main characteristics of effective communication• Describe th...

How much water is your utility losing to leakage, customer meter error or water theft?How can your utility determine the cost of uncaptured revenue from non-revenue water (NRW)?A number of US regions now have state or regional agency water auditing requirements in place. Unfortunately, most agencies with a water audit requirement do not provide a means for comprehensive training of water utility personnel. This seminar will help utilities esta...

Leaders in the drinking water profession must balance a number of constantly-evolving demands. This seminar offers useful tools for the new or upcoming utility leader, focusing on how leadership plays a major role in promoting public health as it ensures a utility’s regulatory compliance. Key discussions will cover: ensuring public health and regulatory compliance communicating regulatory developments understanding new contaminants the r...

This one-day training program presented by American Water Works Association is aimed at providing useful water industry basics for the customer service representative, admin personnel, utility board member, city council member, or newcomer to the drinking water field. Key discussions will cover: supply sources treatment and distribution regulations the real-value versus the cost of drinking water droughts the future reality of drinking water,...