Enterprise operating structures increasingly face challenges from turbulent and uncertain business scenarios. Enterprises often respond with some degree of centralizing, decentralizing or federating their approaches to how decisions are made and accountabilities distributed to become more responsive, capture opportunities or pivot their strategies. Centralized decision making maximizes synergies among business units through better and more eff...

Generative AI (GenAI) gives technology and service provider CEOs an unprecedented opportunity to become operationally lean. This emerging technology can augment and/or automate tasks, workflows and processes in functions such as software engineering, marketing, sales and general administration. Technology and service provider CEOs must establish a concerted approach to addressing this opportunity to guide their organizations toward autonomous...

Best practices don’t last forever; next practices need to be a focus, too. Gartner Maverick research delivers breakthrough, disruptive and sometimes contradictory ideas that challenge conventional thinking. Part of Gartner Futures Lab, it is designed to explore alternative opportunities and risks that could influence your strategy. It opens the door to challenge your thinking by considering less-obvious developments envisioned by Gartner...

More than half of organizations abandon their AI and generative AI efforts due to cost-related missteps. Gartner estimates that less than 15% of organizations identify, quantify and measure costs, risks and value. Meanwhile, AI and GenAI spending is projected to continue unabated. Thus, the most pervasive and elusive challenge for every executive leader will be to effectively vet, prioritize and fund the right initiatives at the right time to...

With rapid technological advancements, the demand for IT talent continues to outpace supply. According to the Gartner 2024 CIO Talent Planning Survey, 79% of responding organizations plan to increase their IT staff levels in 2024. Despite waves of layoffs from the tech sector, it remains difficult to hire qualified talent with high-in-demand skills such as GenAI, AI, machine learning and cybersecurity. These skills gaps threaten organizations...

Technology sector marketing budgets largely remained stable or even slightly increased up to two percentage points despite budgetary pressures. The 2024 Gartner Tech Marketing Benchmarks Survey provides a detailed analysis of marketing investments, brand strategy and activation, brand awareness and demand generation, account-based marketing (ABM), and the impact of artificial intelligence (AI) and machine learning (ML) on tech marketing organi...

CIOs are responsible for developing IT strategies that facilitate and drive enterprise transformation, and ensuring that those strategies are effectively implemented. Effectively communicating the IT strategy to stakeholders is critical to securing the right support, funding and other resources needed to deliver on the plan. CIOs who struggle to personalize their strategic plan communications to their audience may face a lack of support, hinde...

Government CIOs and IT leaders often struggle with how to develop, select and use the right metrics, KPIs and dashboards to present to executive leadership. A successful IT performance measurement program communicates metrics that are important to a target audience. This remains true when communicating IT investments to the business. Join this complimentary Gartner IT webinar as a Gartner expert analyzes benchmarks and metrics to provide an in...

Tech marketers, more than any other function within technology and service provider organizations, believe that generative AI (GenAI) is and will continue to be vital to their work. According to Gartner’s Impact of GenAI on Tech Providers Survey, an impressive 82% of tech marketers view GenAI as vital to their work, and 85% have already deployed three or more use cases. Despite the potential risks associated with privacy, security, copyr...