As enterprises increasingly focus on reaching customers and citizens through new, innovative digital channels, products and services, technology innovation leaders must understand broad technology trends and scout emerging technologies to anticipate their impact on the organization. These leaders should seek diverse viewpoints to achieve successful business innovation. Join this complimentary IT leadership webinar to explore the leading practi...

Government finance leaders are facing more complex demands, including a shifting talent pool due to a large number of eligible retirements in the next 5 years and an evolving digital strategy. Consequently, government finance leaders must rethink how to attract and retain new talent and how to upskill their current team to grow with changing technology. It is essential that you develop a talent strategy that will prepare the government finance...

Top trends in data & analytics technology and practices can help anticipate change and transform uncertainty into opportunity. Data & analytics leaders must factor these trends into key investments that drive new growth, efficiency, resilience and innovation. Artificial Intelligence (AI) is not the only thing driving rapid change in D&A. From the next generation of augmented user experiences and beyond, to composing and operational...

Despite 2022 having fewer lockdowns than prior years, supply chain issues, inflationary pressures and talent shortages hit most retail categories, making consistent growth difficult to attain. Economic headwinds are expected to remain in 2023, which will force retail marketers to double down on digital marketing best practices to drive efficiency and growth. Join this complimentary webinar where Gartner experts explore best-in-class retail dig...

When it comes to capturing direct customer feedback, surveys are the Voice of the Customer (VoC) tool of choice by customer service and support leaders. In fact, 94% of service organizations report that they have launched customer surveys, and they expect that number to increase in the future. However, customer survey pitfalls create issues with the value of the customer data collected. To truly understand the complete customer experience and...

Today’s leading CIOs are more than technology experts. They’re cross-functional change-makers, guiding business strategy at the highest level while building the culture and digital dexterity to support innovation. Gartner CIO Leadership Forum offers an unrivaled experience for this new type of leader — a place to dissect the challenges and opportunities of digital business among select peers and drive critical enterprise prio...

The pandemic and rising geopolitical tensions have contributed to increased volatility and complexity in legal and compliance workloads, with looming economic headwinds placing additional pressure on departments. Legal and compliance leaders are making unprecedented levels of investment in technology to drive productivity and operate in a cost-conscious environment. To succeed, they must devise deliberate technology roadmaps that anchor invest...

Uncertainty always makes room for new opportunities, and now is a good time for CIOs and IT leaders to take advantage of new chances for their organizations. Forward-thinking executives will stress the need to fuse technology capabilities with business strategies to drive improved outcomes while dealing with the mounting uncertainty. You can uncover your best opportunities by reimagining your initial assumptions about success. This complimenta...

The fierce competition for IT talent shows no signs of abating in 2023. Intensifying internal and external expectations, a need for new skills and a tightening labor market place greater pressure on IT leaders to identify, attract and retain top talent. Join this IT talent webinar as a panel of Gartner experts from across IT roles share what will attract and retain the best talent. These insights will help you acquire new and changing IT and d...

CIOs and IT leaders must consider how to better connect customers with employees using a more intuitive user experience across multiple platforms to create a total experience (TX). While leaders must contend with constrained resources, the potential benefit of a successful TX strategy is substantial. Total experience interlinks customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX) to create a shared...