Even as executive leaders steer their organizations through digital transformation, the next transformational frontier looms in the boardroom itself. The continued integration of evolving and emerging technologies, such as generative AI, boardbots and decision intelligence, will greatly alter the nature of leadership. How far can we take technology? Is leadership as human as we like to think? This could push executive leaders in two contrastin...

According to Gartner research, 90% of robotic process automation (RPA) vendors will offer generative-AI-assisted automation by 2025. RPA continues to grow its footprint and remains a popular software market as organizations look to improve operational efficiency with tactical automation. This complimentary Gartner IT webinar will explore the findings of the Gartner 2023 Magic Quadrant for Robotic Process Automation to help IT application leade...

Employees who believe that their jobs can be replaced by AI have a 27% lower intent to stay in their organization. At an average organization of 10,000 employees, this decrease in intent to stay costs 53 million USD per year in total costs and lost productivity. The impact of generative AI (GenAI) on jobs and workers will vary greatly depending on labor market dynamics and other demand drivers. This blend of certainty and uncertainty makes it...

As customer preferences shift and generative AI (GenAI) capabilities mature, customer service and support leaders face new challenges and opportunities. They must navigate an evolving landscape that includes dynamic self-service options, the impactful use of GenAI, and strategies for holistic customer journeys. The Gartner 2024 Priorities Survey provides critical insights by identifying key challenges and priorities for service and support lea...

Artificial intelligence (AI) can potentially bring significant value to organizations by enhancing productivity, improving decision-making, and creating new opportunities for growth and innovation. Yet, according to Gartner surveys, obtaining value from AI is challenging. The main barriers to AI implementation are the lack of understanding the benefits and uses of AI techniques and the difficulty in measuring AI’s value. As enterprises s...

Large language models carry the potential to automate many different forms of natural language understanding (NLU) tasks. Organizations are racing ahead to implement large language models (LLMs), including applications like ChatGPT. The diversity of large language models is creating challenges for data and analytics technical professionals to determine the best approach. Join our expert Sumit Agarwal, in this complimentary Gartner IT webinar t...

Without a doubt, 2023 belonged to artificial intelligence, especially generative AI (GenAI). GenAI’s emergence and mass awareness led to a very large number of experimentations, mostly focused on productivity improvements. The excitement generated a demand barely fulfilled by a fast-increasing number of software providers. AI is much larger than GenAI, and many organizations now seem ready to explore the full spectrum of AI techniques an...

Nearly 75% of B2B buyers say they prefer a representative-free sales experience, but this rep-free preference often leads to purchase regret. Continued economic uncertainty, increasing B2B buying complexity, and AI’s rapid impact on the sales function demand a unified commercial strategy to address the buyer's needs. The Gartner Leadership Vision for CSOs will help sales leaders navigate three critical questions when making decisions and...

Generative AI changed in 2023. Going forward, all areas of human endeavor will have to contend with genAI’s rapid evolutionary pace. Beyond AI, multiple technology innovations are overlapping to change the very nature of computing. Join this complimentary Gartner webinar as Gartner expert Daryl Plummer shares Gartner’s top 10 strategic predictions for 2024 and beyond, and answers your questions about the threats and opportunities t...

More than 80% of Gartner clients are investing in AI or generative AI (GenAI) in some capacity. Most organizations have moved beyond asking what it is to instead find out how to strategically approach, execute, protect, and govern GenAI. However, only some organizations have determined the best ways to measure and quantify these initiatives or consistently track them to demonstrate shareholder value. Join this complimentary AI webinar as Gartn...