The majority of R&D leaders report that over 50% of new products and technologies they develop are not adopted by their business partners for deployment into the marketplace. In order to increase the organization’s innovation adoption rate, R&D leaders need to increase their own confidence in the innovation or technology they are creating and increase stakeholders’ desire to accept and use the innovation. The most effective...

Ongoing unpredictability and the complexity of macro disruptors in today’s business environment puts the general counsel (GC) at the center of corporate response. The GC often steps into the role of the most trusted advisor to the CEO and board chair. It also plays a key role in synthesizing changing public expectations of corporate behavior, strengthening internal governance, and providing clarity on legal and compliance risk. Join this...

Technology has transformed how customer service and support organizations enable customer service reps, impacting how customers seek service. With increasing levels of process automation, rep enablement, and customers attempting to self-serve, the modern customer service and support function looks vastly different than it did 20 years ago. Accordingly, the growing accessibility of technology means that customers and customer service employees...

Change is the constant in today’s world, and technology must keep pace. Thus, innovation is mandatory. IT leaders must assess whether key technological trends have the potential to generate both opportunities and significant disruptions. Whether your enterprise needs to optimize its operations, scale its growth or pioneer new technology-led business models, you must act now or risk losing competitive advantage to those who do make the sh...

As enterprises increasingly focus on reaching customers and citizens through new, innovative digital channels, products and services, technology innovation leaders must understand broad technology trends and scout emerging technologies to anticipate their impact on the organization. These leaders should seek diverse viewpoints to achieve successful business innovation. Join this complimentary IT leadership webinar to explore the leading practi...

Today’s leading CIOs are more than technology experts. They’re cross-functional change-makers, guiding business strategy at the highest level while building the culture and digital dexterity to support innovation. Gartner CIO Leadership Forum offers an unrivaled experience for this new type of leader — a place to dissect the challenges and opportunities of digital business among select peers and drive critical enterprise prio...

Uncertainty always makes room for new opportunities, and now is a good time for CIOs and IT leaders to take advantage of new chances for their organizations. Forward-thinking executives will stress the need to fuse technology capabilities with business strategies to drive improved outcomes while dealing with the mounting uncertainty. You can uncover your best opportunities by reimagining your initial assumptions about success. This complimenta...

When your organization is looking to select a financial planning and analysis (FP&A) solution, there are many components that should be considered, such as data governance, data privacy regulations, and cross-functional collaboration requirements. It is essential for CFOs to evaluate which vendors are most equipped to provide effective technology solutions for their FP&A procedures. Join this free finance webinar in which a Gartner exp...

Get ready to serve your new customers: Machines. Be they autonomous vehicles, factory robots or refrigerators, billions of machines will have the ability to be your customers. Will you be ready? Join this customer experience webinar as Gartner experts Don Scheibenreif and Mark Raskino, authors of the new book “When Machines Become Customers,” share their insights on this emerging trend and what your organization must do to both ser...

As technology expands its importance in government, the CIO’s role must evolve to keep pace. Yet, not all CIOs or government leaders are adapting. Government CIOs and IT leaders must identify the right technology trends to track, and manage the impact of these trends on strategies and operations. Otherwise, they risk undermining the quality of government services and capacity to deliver long-term mission value. This complimentary webinar...