You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both the benefits and limits of the technology. Join us online Wednesday, May 24, at 2 p.m. ET/11 a.m. PT, to...

Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud and artificial intelligence (AI). Join us online Tuesday, May 23,...

If you need to access agency applications easily and securely, the cloud is your solution. But managing a multitude of clouds, and performance, access, and security of each, you’re looking at a complex cloud environment. Join us online Thursday, May 18, at 2 p.m. ET/11 a.m. PT as we speak with experts about how you can create a cloud environment that truly enables your workforce, allowing them to be productive and efficient while being secure.

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

What is automation? You’ve probably heard the term automation hundreds of times, and you’ve also probably heard that a robot could take your job. But that isn’t true. One of the reasons that automation can sound so scary is because it is often misunderstood. To help, we are going back to the basics to tell you all you need to know. Join us online Thursday, Feb. 16, at 2 p.m. ET/11 a.m. PT to hear from government and industry...

Problem statement: Agencies are falling behind in preparing their teams for both the technology and management needs of the future. A report from the Government Accountability Office revealed that some government agencies aren’t just using slightly outdated technology, but decades- old equipment. The report found that information systems at the Department of Education, Health and Human Services and the Treasury Department each contained...

Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. Do these issues sound familiar? In many cases, the government is operating on seriously outdated technology, and with supp...

Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: Constituent services Decision-making Workforce management Technology

Building a foundation for modern security that can meet current and future requirements must remain a top priority for federal agencies. But as agencies pursue both IT modernization and zero-trust security, it’s easy to get lost in the complexities and lose focus. As always, the underlying enabler is identity security. Join us online Tuesday, Dec. 13, at 2 p.m. ET/11 a.m. PT when government and industry leaders will help us cut through t...

Despite its prevalence in our daily life, cloud technology can feel like a daunting topic, especially if you’re not an expert. But cloud technology is here to stay and its positive impact on the public sector is undeniable, sentiments reinforced by the federal government’s decade-plus commitment to moving agency operations to cloud-based tools, having recognized how moving to the cloud makes services more efficient and reduce stres...