Thanks to previous ramifications of the COVID-19 pandemic, technological advancements have recently been expedited at unprecedented rates, giving us more instantaneous resources to engage customers. Business Continuity Planning (BCP) quickly emerged as one of the hottest topics in not only the contact center, but the entire customer experience landscape. Throughout the chaotic year of 2020, customer-centric organizations and digital pioneers h...

In the wake of the pandemic and the associated lockdown, companies and customers have had to move online. Online purchases have grown astronomically and that behavior may be here to stay. To make matters more complex, Internet traffic is way up, and attacks have, of course, followed suit. Proactive Continuity & Guarding Against Business Degradation A new Neustar report shows that there have been over 2.5 times as many attacks in the first...

*Invitation-only event THE EXCHANGE EXPERIENCE IS NOW VIRTUAL See what this year's virtual attendees think about our new platform! The Exchange Experience is as powerful as ever during these unprecedented times. See for yourself what our 2020 Virtual Exchange Experience entails with this exclusive video featuring past speakers, sponsors and attendees of our 2020 Virtual Exchanges. This Exchange will provide Chief Data Officers, Chief Analytic...

*CET Time Zone APPLY EMEA LESSONS LEARNED NO MATTER YOUR GEOGRAPHY If there is any one person in global corporate enterprise that is equipped to deal with the turbulent uncertainty of a global pandemic, it’s the CISO. A CISO’s career informs every decision leading up to this morning. But tomorrow’s breaches are born from today’s threats. Succeeding today only gives you the opportunity to battle more uncertainty tomorro...

Workforce Transformation Driving Productivity, Culture & Innovation in the New Norm Get the tools to increase top-down support to better align with workforce transformation, harness the power of data to measure success and innovate, and drive impactful investments in people, practices and tech. The Workforce Transformation Online Event, on September 29th - October 1st, will focus on driving productivity, culture & innovation in the new...

AI, automation and data integration are condensing the timeline from discovery to delivery and solving biological problems. Join biotech, pharma, and life science leaders to go beyond the tech "hype" into real case examples of how these developments are evolving the landscape. While technology continues to revolutionize biotech, Pharma is investing heavily in modernizing internally to embrace and embed these innovations throughout their organi...

Keeping Interoperability at the Core We are living during times of growing advancements in drones, automation and IoT that couple with an advanced evolving threat landscape to create great uncertainty and need for diligence. This year’s Critical National Infrastructure Summit from September 15th -17th will provide the updates and necessary dialogue to help drive security initiatives and maintain preparedness and resiliency. When we disc...

IDGA has made a proactive effort in light of emerging challenges in order to provide a senior-led, accessible event from the comfort of your own home! Our pivot to the online arena for our FGCV Summit comes off the heels of 8 successful years in providing ear to the ground content of benefit to the community. For our inaugural Online FGCV, our senior participating faculty has graciously provided theirtime to enable this shared virtual learning...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. In person event has been postponed until December, 2020. Welcome to IDGA's 8th succesful iteration of our Future Ground Combat Vehicle Summit, a keynote industry event highlighting the ever-evolving needs of the Ground Combat Vehicle community. Highlighting one of the major Modernization Priorities of the US Army, the Next-Generat...

The 2020 Vision: Enhancing Security in the Government and Law Enforcement with Innovative Biometric Data and Technology. Biometric technology has altered and transformed security in the United States and beyond. The fiscal year 2020 Budget request of $269.6M for the Office of Biometric and Identity Management clearly identifies a continuous advancement in mobile biometrics, automation, contactless passage, verification, multimodal and analysis...