In the decade since "Cloud First" debuted as a formal goal of government, federal agencies have made tremendous progress in transforming both their IT infrastructure and modernization strategies. But as the (relatively) easy migrations have been made, the remaining systems and workloads require decidedly more complex approaches. The 2020 Federal 100 winners include experts in all aspects of "Cloud Smart" modernization, from security to scalabi...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

Artificial intelligence has the potential to reinvent the way agencies approach complex mission challenges, and automation has already transformed operations across government. By freeing workers from repetitive, low-value work and drawing insights out of datasets too vast for humans to process, these technologies are emerging as cornerstone for a customer-centric and data-driven government. The 2020 Federal 100 winners include several leaders...

Government programs are a prime target for sophisticated fraud schemes that are becoming increasingly well-organized, and the COVID-19 crisis has crystallized how quickly the demand for public services can escalate and strain resources. Many government agencies struggle to maintain operational controls while ensuring approved beneficiaries receive the resources they're entitled to. This results in cumbersome verification processes. Time-consum...

IT modernization is a leap into the digital future, and cloud computing is its springboard. In the federal sector, cloud is quickening the advancement of mobile technology, data analytics, artificial intelligence, the Internet of Things, agile computing, streamlined development models and advanced cybersecurity. The outcome is growing efficiency and effectiveness in agencies’ missions, improved customer service at agencies seeking to emu...