Artificial intelligence has the potential to reinvent the way agencies approach complex mission challenges, and automation has already transformed operations across government. By freeing workers from repetitive, low-value work and drawing insights out of datasets too vast for humans to process, these technologies are emerging as cornerstone for a customer-centric and data-driven government. The 2020 Federal 100 winners include several leaders...

Government programs are a prime target for sophisticated fraud schemes that are becoming increasingly well-organized, and the COVID-19 crisis has crystallized how quickly the demand for public services can escalate and strain resources. Many government agencies struggle to maintain operational controls while ensuring approved beneficiaries receive the resources they're entitled to. This results in cumbersome verification processes. Time-consum...