State and local governments that had not prioritized digital transformation projects pre-pandemic were forced to rapidly switch paths in the last year. Agencies that embrace digital tools are succeeding at meeting the needs of both their citizens and their employees, but with paper-based processes making it challenging to maintain service continuity, now is the time to realize the benefits of going paperless for internal and external processes...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...