Register now for the 2nd FHLBanks and Salesforce User Group where all the FHLBanks can connect, share strategies, and best practices as it relates to technology, digital transformation, and modernization. We are excited to collaborate and learn more about what each bank is doing to maximize use of technology and streamline daily work/processes.After the presentation, we will have an open discussion to answer questions and hear from the banks a...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent through grants and loans in new and existing programs. Learn how Salesforce can help agencies modernize the Grants Management Pr...

As we continue to face the impacts of the pandemic, more citizens are visiting government websites to seek services, like licensing, permitting, and inspections. To help our customer agencies, like yours respond to the demand, Salesforce launched Public Sector Solutions for License, Permit, and Inspection Management to help organizations modernize their citizen experience for critical services. Public Sector Solutions are pre-built application...

Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before. Register now and learn how Salesforce can help take a broad topic and bring it to action for your organization by discussing the top 5 use cases across global government. Whether you are considering chat bots, contact center modernization, self-service portals, email outreach, or d...

Please join us for Maryland Innovation Hour! Secretary Michael Leahy (MD DoIT) and Salesforce's Paul Baltzell (former CIO, State of IN) will kick things off with a fireside chat, as they explore opportunities for agencies to modernize mission-critical, data-driven processes.

The very first FHLBanks and Salesforce User-Group where all the FHLBanks can connect, share strategies and best practices as it relates to technology, digital transformation, and modernization.

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Join our upcoming roundtable discussion to hear how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process. Sign up now to hear discussion topics on how to: Digitize the constituent experience through self-service portals and a streamlined application intake...

Join us to hear insights from Kevin Jones, former state CIO of WI, on their agency's innovations using the Salesforce platform. Learn from Dustin Arnold of Dane County Behavioral Health as he speaks to his county's digital transformation of residential assistance and behavioral health services. Our final session will highlight and demo Salesforce's Service Cloud Voice solution, which enables government agencies best serve their constituents.