Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

Join us for an exclusive look at the new features coming to Marketing Cloud this year. Hear from product experts on the new additions to Datorama, Interaction Studio, Einstein, Pardot, and Distributed Marketing.

Join us as we introduce Manufacturing Cloud for Service, Salesforce’s latest manufacturing industry innovation. Learn how Manufacturing Cloud for Service can help you: Accelerate service automation with no-code tools like Digital Process Automation Improve service forecast accuracy with robust forecasting frameworks Capture feedback from customers at every stage of the relationship Register to see a product demo, learn key use cases, and...

The very first FHLBanks and Salesforce User-Group where all the FHLBanks can connect, share strategies and best practices as it relates to technology, digital transformation, and modernization.

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...

Join to hear how local government organizations are using the power of the Salesforce platform to meet the demands that situations like COVID-19 have created.

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

Be able to prepare your Health Cloud org, understand best practices, and determine the next best steps for a successful Health Cloud implementation. How it works: In this Accelerator Webinar, a Certified specialist will review the structure of Health Cloud and help you understand how to model people entities. We will also discuss and demonstrate how to prepare your org for the Health Cloud managed package and what licenses Health Cloud users r...