When a major disruption impacts many of your customers at once, service teams need to respond fast in the moments that matter. This means they need easy access to critical data that lives across multiple backend systems and automation tools to identify, track, route and fix the issue fast. Yet, over half of business users find it challenging to stitch disparate data and systems together.MuleSoft Composer empowers service teams to seamlessly co...

Global wealth management firms are competing in a new business environment shaped by disruptive fintech organizations and changing customer preferences.RBC Wealth Management, one of the largest wealth management firms globally, embraced those changes head-on by undergoing a digital transformation strategy that went beyond building a new app. They invested in a platform strategy providing them with a single source of truth for their customers a...

Join us as we introduce Manufacturing Cloud for Service, Salesforce’s latest manufacturing industry innovation. Learn how Manufacturing Cloud for Service can help you: Accelerate service automation with no-code tools like Digital Process Automation Improve service forecast accuracy with robust forecasting frameworks Capture feedback from customers at every stage of the relationship Register to see a product demo, learn key use cases, and...

Marketing is on the move. In our latest State of Marketing report, uncover insights from over 8,200+ leading marketers worldwide. Learn the five major trends set to rock the industry, so you can strengthen your strategy — and your career — for the year ahead and beyond.We will look at trends in budgeting and priorities across B2B, discussing topics such as: How creating a cohesive journey across channels and devices has emerged as...

Meet our Salesforce Field Service Innovation Award winners and learn how AAA, Endress & Hauser, and Hologice are automating field service to ensure uptime with assets, driving revenue in the field, and responding faster in the field. Nannalee Haywood, Vice President at AAA Automotive Services, Drew Barss, Head of Service Industrialization at Endress & Hauser, and Tyrone Scott, Field Service and Support Vice President at Hologic will sh...

2020 changed everything. Contactless service delivery is now the normal and expected of nearly every government agency. Has your technology platform been keeping up? Join us to learn how local and state governments can quickly deploy constituent-centric experiences, speed up service delivery, and scale fast to meet License, Permit and Inspection (LPI) mission demands with purpose-built applications for the Public Sector. Summit Technologies wi...

Increases in Federal Grants prioritize the need to efficiently manage the grants management process. With budgeting, reporting, training, and support, Salesforce's customizable solutions can support the entire lifecycle of your evolving grants management requirements.Join Salesforce and Platinum Consulting Partner, Coastal Cloud, to hear how their solutions can:Be a single platform for grants management, partner & citizen engagementAutomat...

State and local agencies are working diligently to improve their processes, efficiencies, and employee and customer experience. aFit and Revelant Technologies partnered together to implement a Grants Management Solution, powered on the Salesforce platform to help agencies track data and documents with ease throughout the grants management process. Join our webinar on January 27 to hear from Lieutenant Governor's Office for the State of Indiana...

State and local governments are facing unprecedented budget challenges due to revenue loss and slow economic recovery stemming from the COVID-19 pandemic. Salesforce has found a way to combat cost resulting from manual, paper-based processes inspectors, supervisors, and other field-based employees are hindered by. During this webinar, Salesforce will discuss the opportunity for substantial cost savings and revenue enhancement through: Manageme...

Build a Smarter, More Innovative Government Do you know how you can connect your apps, devices, and citizen data all with one powerful Platform designed to enhance the citizen and government exeperience? Find out how at the Salesforce educational awareness seminar promoting government innovation! Come learn how revolutionary technology platforms easily integrate with your current infrastructure enabling automation, collaboration, mobile, and r...