Technology is more deeply interwoven with customer experience (CX) than ever before, giving CIOs unique opportunities to shape and elevate how organizations engage with customers. As the demand for CIO involvement in CX grows, what role should they play in driving these initiatives? This session explores practical ways CIOs can influence CX, such as joining a committee, developing a dedicated technology portfolio and more. Join this compliment...

Organizations are relying on culture to help navigate uncertainty and accelerate transformation. But the core elements of a healthy culture, alignment and connection, are declining when we need them most. The most successful chief human resource officers (CHROs) aren't just looking to strengthen particular cultural attributes, they are resetting their culture strategy to ensure that culture can perform for their organizations. Join this compli...

Who Should Attend:All federal users including contracting officers, program office officials, managers, and executive staff are invited to participate in these complimentary webinars to learn how the VETS 2 GWAC can support their agency IT project initiatives. Warranted contracting officers must complete this training before requesting a Delegation of Procurement Authority (DPA), which will authorize them to issue orders against the VETS 2 GWA...

Good service is good for business. Research proves it: a report from Forrester Consulting shows that organizations that deliver good service earn $10 billion more in incremental revenue.But rising customer expectations bring greater challenges to meet those demands while still supporting frontline workers and providing customers quality self-service options. That’s where AI-powered solutions like Microsoft Copilot and Microsoft Dynamics...

Securing your SaaS and GenAI apps in the era of AI, is more important than ever before. Having a clear understanding of how to adopt effective tools to handle the spawl and ensure safe configurations is critical in maintaining a strong security posture. Unified visibility across your SaaS apps and identities is necessary to be able to detect compromised accounts. Siloed monitoring isn’t enough. In this webinar, we will guide you through...

Research shows that a strong internal culture focused on high performance is critical to the effective delivery of essential public services. In times of stress or transition, that healthy culture works to keep the mission on track and employees engaged. Leaders at every level can follow practical strategies and evidence-based practices to improve the organizational health of their teams and support their employees at the same time. Federal Ne...

Consequence boundaries connect networks with dramatically different worst-case consequences of compromise – for example, IT networks connected to base microgrids, building automation or other OT networks. At consequence boundaries, we must eliminate the possibility of online attacks pivoting into our high-consequence networks – an emerging space of network engineering. Join Waterfall Security and Carahsoft to explore how network en...

Every government wants modern systems, but no one has an unlimited budget. So how do you make meaningful progress without overusing resources or stalling out? The key lies in aligning modernization initiatives with total cost of ownership (TCO) and return on investment (ROI), and knowing what to prioritize, when, and how. Join us for a practical conversation on how state and local IT leaders can make smarter decisions about modernization, infr...

Adobe MAX has concluded and has released powerful new updates across Adobe's entire application suite. Whether you missed the event or want a clear summary of what’s new, this webinar will get you up to speed and inspired for what’s ahead. Join us for our complimentary webinar as we discuss and demonstrate the major updates to Adobe Firefly AI, beta projects, and the Creative Cloud applications going into 2026 and what AI licenses...

Federal agencies are looking for new ways to modernize operations and improve mission outcomes through digital transformation. The Microsoft OneGov offer provides a streamlined path to achieve these goals by aligning technology investments, resources, and support to help agencies drive efficiency and innovation. Join this complimentary webinar to explore how Microsoft OneGov enables agencies to overcome modernization challenges and accelerate...