AI-powered contact centers transform how agencies interact with constituents and accomplish outcomes. These centers dynamically respond to demand, empower staff and deliver insights that drive better decision-making. But modernizing in this space doesn’t require ripping and replacing everything you’ve already built. Whether you’re starting from scratch or looking to make your existing system more efficient, there are innovati...

Customer experience (CX) is more than a buzzword — it’s a dynamic, evolving practice shaped by your agency, organization, team, and role. It’s everything you do to help users access and benefit from the services you provide. As we look ahead to 2026, what’s next for CX? What will define a high-impact, user-centered government experience? Join us online Monday, Dec. 8 from 4–4:30 p.m. ET/1–1:30 p.m. PT to hea...

At Microsoft, we understand that today’s world is awash with data and customers are facing increasing data needs and analytics challenges. Accelerate time to value by enabling your Data Analysts to leverage Microsoft Fabric to break down data silos and unify disparate sources of data to create rich, powerful Power BI dashboards and reports – enabling you to scale analytics while reducing costs and optimizing existing data managemen...

The potential of data and analytics (D&A) to transform businesses is increasingly recognized across industries. To position their teams as a discipline capable of supporting cross-functional use cases, D&A leaders must optimize their organizational models. As organizations scale and expand their D&A initiatives, they often face significant challenges, such as skills and staff shortages or increased demand to support AI-readiness in...

In 2025, chief compliance officers faced a complex political environment marked by deregulation, prompting stakeholders to question the value of continued investment in compliance. At the same time, the economic landscape was characterized by uncertainty, increased tariff activity, emerging global conflicts, rapidly shifting trade policies and the growing adoption of generative AI across organizations. In this deregulated, cost-conscious and A...

An Orion Hiring Conference is your chance to interview with Hiring Managers for positions that are a match with your background, skills and preferences. An Orion Hiring Conference is not a Job Fair. It includes a full day of interview preparation, briefings on the interviewing companies and positions, and an opportunity to network with other job seekers as well as the client companies. Day two features individual interviews with Hiring Manage...

This comprehensive training boot camp equips you with the knowledge and skills necessary to enter the field of cybersecurity operations. By completing this course, you will:Become adept in security monitoring: Learn various techniques and tools to monitor security events and incidents and detect and respond to potential threats in real-time.Excel in network intrusion analysis: Learn to analyze network traffic, detect and investigate network-ba...

With the rise of data and security breaches in organizations ranging from retail to government operations, the need for a robust cybersecurity team has never been greater. Infosec’s Cisco Certified Cybersecurity Associate (formerly CyberOps Associate) Training Boot Camp can help launch your information security career. The Cisco Certified Cybersecurity Associate provides essential skills, and accreditation enhances any professional caree...

Elevate your networking career with our comprehensive Cisco CCNA training. This intensive seven-day boot camp delivers hands-on experience with Cisco router and switch configuration while preparing you to earn two valuable Cisco certifications. Our CCNA certification training combines practical skills with expert instruction to transform network engineers and administrators into industry-leading professionals.

Dive into the world of cybersecurity excellence with an immersive training experience at SANS Dallas 2025 (December 1-6, CT). Led by world-renowned instructors boasting extensive industry experience, this training event offers live access to top experts in the field. SANS Dallas 2025 is equipped with industry-leading hands-on labs, simulations, and exercises that you can immediately apply upon your return to work.