In an increasingly digital world, federal agencies are building and implementing customer-first frameworks to improve service delivery and rebuild public trust. Across the Department of Defense, officials are establishing innovative customer experience initiatives for its service members and families. By following federal CX guidance, adopting omnichannel communications and building accessible government websites, agencies are working to ensur...

Disparate solutions and staffing challenges have left healthcare organizations struggling to keep pace in a rapidly changing environment—making efficient processes and real-time analytics more essential than ever. NetSuite Healthcare Edition addresses these needs with pre-defined, role-based dashboards, dynamic reports, and streamlined workflows that boost long-term financial visibility and operational efficiency. NetSuite provides a rob...

AI is quickly becoming a strategic differentiator for agencies looking to meet mission goals faster, deliver better service and make smarter use of limited resources. The pressure to "do something with AI" is real — but what that looks like in practice varies widely. From data privacy to governance to infrastructure, many leaders are still sorting out how to align new AI capabilities with old realities. This practical session will spotli...

In today's rapidly evolving technological landscape, AI stands as a pivotal force driving business innovation and efficiency. How can your organization harness the power of AI to gain a competitive edge, streamline operations, and exceed customer expectations? Join us for this strategic briefing on the key announcements and innovations from December’s Microsoft Ignite event. Whether your team is new to AI or already harnessing some of it...

Many organizations believe they're ready for customer experience (CX) transformation, yet persistent myths are silently sabotaging their CX strategies — from fragmented customer views to compliance-personalization trade-offs. Hear from data experts at Informatica as they challenge these assumptions and reveal the data realities standing in the way of your CX potential. Discover valuable use cases that deliver measurable impact, including...

Cloud has remained a core pillar of the federal government’s IT modernization efforts over the years, and its ability to transform public services is continuously evolving. From improving patient data accessibility to enabling collaboration across geographically dispersed teams, cloud-enabled government is here to stay. The journey to building a robust cloud infrastructure is no small feat, so how are agencies overcoming legacy systems a...

Dinner Topic: Impact and Influence — A Follow Up Evening with Chris Brown, CEO, New Cyber Executive As cybersecurity becomes more deeply embedded in business strategy, the expectations of CISOs are rapidly evolving—from technical operator to influential executive. Chris Brown, an experienced security leader, executive coach and author will draw on key themes from the day’s sessions to explore what it truly means to lead in to...

Communication and collaboration technologies don’t just support learning — they define it. From AI-powered service desks and automated translation tools to intelligent routing that connects students, parents, and faculty in real time, education leaders are reimagining how campuses communicate. The next evolution of digital learning depends on seamless, secure, and data-driven communication ecosystems that strengthen trust, improve...

Dinner Topic: The Year in Cybersecurity: Lessons Learned and Leadership Priorities for 2026 At the CISO Dinner, security leaders will gather for a frank, forward-looking conversation on the state of cybersecurity as 2025 draws to a close. Together, we’ll reflect on the year’s defining breaches, regulatory shifts, and leadership challenges and exchange insights into what truly warrants attention in 2026. Through shared insights, par...

The line between communication, collaboration and constituent engagement has disappeared. Hybrid work, AI integration and rising public expectations are redefining how governments operate and serve. The next era of state and local leadership depends on a unified approach — one that connects people, data, and decisions seamlessly across every channel. Join Government Technology and RingCentral for a forward-looking discussion on how agenc...