Getting and keeping volunteers depends on understanding their motivations. Your need is not their reason for serving. We will explore the basic reasons for getting involved in anything, and look at tapping those motivations to get people involved and keep them happy—especially when you’re not working face to face.

Overview: The volume of message data in government departments is expanding exponentially. What if real-time analysis of your email or social media systems could automatically alert you to pending litigation or insider threats? How would you investigate these? How would you determine everyone involved? Being able to detect and stop these threats before they manifest could save your department millions annually, and save your reputation. In th...

8:00-8:30am: Registration, continental breakfast, networking 8:30am-Noon: Program Attend this comprehensive workshop and you will be transformed from a good PR manager into a great PR leader. This workshop offers management skills to PR professionals in all employment settings who aspire to become inspiring and capable leaders of people and successful programs. It will teach you how to motivate and manage the people on your team, how to influe...

Change and Leadership in a Digital Public Sector 2016” New Zealand Public Sector Customer Interaction Conference, 2016 Rydges – Wellington, New Zealand The third New Zealand Public Sector Customer Interaction Conference is a ‘must be at’ event in 2016. The 2016 conference brings together an amazing line up of speakers. Individuals who are at the forefront of change and lead their organisations in this turbulent and dyna...

You probably already know it, but your leadership or colleagues probably don't . . . a major service you provide in your professional environment is communications counseling. No need for a Ph.D. . . . just the know-how to help your agency understand the importance of communication and what it can do to help get work done more easily, efficiently, and effectively. During this 40-minute webinar, Marisa Ellison, Communications Manager for the Mi...

Social media has significantly altered the cause and creation of crisis. In addition to facing the potential for major crises, which come along only occasionally, governments must now cope with the many mini-crises borne on social media as well. The new emphasis in crisis management? Diffuse the issue before it hits the mass media. Spero Canton will share inside information on the social media audiences you should be addressing and the most ef...

Join us December 16 as a panel of journalists-turned-public affairs officers reveals what they’ve learned in the often challenging and eye-opening transition from media to government. Our guests will include: John Poirier, formerly of Reuters and now with the U.S. Office of Financial Research Rich McIntyre, former managing editor of The Calvert Independent and since with various state and federal agencies Rob Margetta, one-time editor of...

On December 10th, join ArchiveSocial and renowned attorney, David Menken, for a discussion about the legal side of public sector social media. As social media grows in popularity as a tool for citizen communication, it has become increasingly important for agencies to understand how to navigate the choppy waters of content moderation. Unfortunately, many agencies have had to learn the hard way about what not to do, and have faced legal action...

The sophistication of ISIS' digital propaganda and recruiting machine can seem hopelessly difficult to counteract. But new thinking and research indicates that coordinated efforts to wage a broad-scale digital counterinsurgency may be as vital as military confrontation when it comes to disabling ISIS and preventing future threats. Join us for a discussion of the most cutting-edge thinking on digital counterinsurgency tactics, with top experts...

Second annual observance to celebrate the people who deliver services and their impacts at the front lines of government. Details and ideas for celebrating locally at event web site. Open to all levels of government. Join us!