Public sector organizations are expected to deliver timely, consistent, and cost-effective services and information to the citizens, businesses and partners they serve. Yet how can agency professionals really know if their current processes and services are optimized? One way is by employing targeted performance analytics to evaluate existing norms, challenge traditional methods, and look for opportunities to streamline service offerings and...

We are very excited to announce the next ServiceNow User Group in Washington D.C. on Wednesday, July 27, 2016. Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals. This session will allow users to: Trade tips, tricks and successes around the ServiceNow platform Hear best practices and demons...

You are invited to join ServiceNow Federal CTO Bob Osborn and Deputy CISO Mike Rohde for an update on the FedRAMP milestones that have developed since ServiceNow’s initial FedRAMP ATO announcement in February. You won’t want to miss this virtual fireside chat to get answers to all your FedRAMP questions - topics to include: FedRAMP Migration Update Moving from FISMA to a FedRAMP-approved environment Update on customer migration sta...

With ever-expanding mission requirements, continuing budgetary challenges, and cumbersome legacy IT systems, federal agencies are faced with many hurdles to become fully evolved digital enterprises. Today, a single large agency or department may have many hundreds, perhaps thousands, of outdated systems in place – making meeting mission requirements in a costly, efficient, and effective manner all the more difficult. On June 21st, Servic...

Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

During this half day seminar you will learn about:Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement...

Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement that complements existing applications for core H...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Used as a guideline, gap analysis, or road map of "must haves" for IT enterprises to be transformational, the Service Operations Maturity Model can help IT management cross-functionally to rapidly achieve a wide variety of measurable successes without over-spending already tight budgets. This seminar will provide actionable information on how Visibility, Availability, and Agility in Service-Oriented Operations can extend their investments in...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...