Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Constituents trust their local governments to provide services that are responsive to their individual needs. Now, more than ever, constituents expect their government services to evolve and change - just like how their own lives have evolved and changed. This is especially true as governments embrace flexible working policies and remote work arrangements for their employees - and, in the process, innovate on traditional, in-person services. B...

Using modern technology to improve government service delivery often requires new approaches that enable organizations to innovate, scale, and do more with less. NGA 911 helps public safety organizations improve their 911 response, Iteris works with cities to better mitigate traffic congestion, and OpenGov enables citizens to process their own permit and licensing requests—all powered by the cloud.Join AWS GovTech leader Alec Chalmers an...

Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency

Please visit our website for the most up-to-date registration information! Largest annual gathering of Maryland city/town officials representing over 130 different municipalities. Attendees look to conference exhibitors for the latest products and services available for their residents.

Join us for Splunk GovSummit Virtual! This free, interactive experience is for Public Sector organizations who want to learn new and exciting ways they can harness their data to deliver on their mission. The agenda is packed with learnings from leaders in both government and industry on how data is fueling modernization, enhancing security, and delivering successful citizen services. Topics will include how organizations can: Enhance resilienc...

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.

You’ve worked hard to prepare your company for small business certification. Do you know what’s next? Over 50% of 8a Certified companies never win a contract. Certification does not guarantee you a contract. Whether it’s a Bachelor’s Degree, Master’s Degree, or a SDVOSB Certificate, it’s just a piece of paper. You still have to know what to do with it. And if you know what to do with it, you can open doors...