Coinciding with the digital wave, governments worldwide are increasingly focusing on customer experience as they seek to improve customer satisfaction, efficiency, and mission-effectiveness. With the shift to a digital workforce, an emphasis on citizen experience has been put on the forefront of Federal leaders. Tune into this panel to hear how these Federal Leaders have gone about transforming the citizen experience while the workforce is shi...

This complimentary one-hour webinar is a preview of our new, dynamic two-day course focusing on these important topics. During the webinar, you will learn about research that describes contemporary employee expectations about their working environment and its implications for recruitment and retention of quality team members. You will become familiar with the concepts of explicit and implicit bias as well as the distinction between diversity a...

In pre-pandemic life, just 22 percent of federal employees worked remotely in 2019. Last year, by comparison, just one department, Housing and Urban Development, jumped to 90 percent in 2020. This scenario played out across all agencies. Now, with the country working to bring the pandemic to an end, it is unlikely that all employees will return to their offices. As remote work continues, cybersecurity measures are shifting to protect enterpris...

ThycoticCentrify invites you to our upcoming webinar featuring Brent Gleeson, a Navy SEAL combat veteran and leadership coach, as he presents, “Leadership Lessons for Elite Teams.” Brent will share stories and lessons learned from the battlefield, and how those best practices apply to leadership at any level, across any type of organization or team. Brent will leave attendees with at least three key takeaways that they can start ap...

The pandemic forced DHS to rethink acquisition for a telework environment. This new operational environment is shaping the way Department of Homeland Security will acquire goods and services long after we return the work place. Created in March 2015, the DHS Procurement Innovation Lab (PIL) is an initiative aimed at experimenting with innovative techniques for increasing efficiencies in the procurement process and institutionalizing best pract...

The workplace of April 2021 looks dramatically different than the workplace of March 2020. While employees have adjusted to the changes in policies, procedures, and even work location, are they as engaged and fulfilled as they were one year ago? Now more than ever, it is critical to provide self-service access to workplace information that helps people do their jobs and feel secure that management understands and is addressing their concerns a...

As the federal government faces rapid changes in IT, cyberthreats and artificial intelligence, a skilled technology workforce is essential to respond and adapt during this critical time. From recruiting and hiring new talent into the federal workforce to training existing personnel through reskilling and upskilling initiatives, the federal government has taken a variety of measures to fill critical skills gaps, enable a more efficient and effe...

The world has gone virtual, and that isn’t going to change anytime soon. The move to remote work forced agencies to transition to a new normal, but now agencies need to find a way to truly connect employees, increase collaboration and train them effectively remotely. Join us online for a free 45-minute chat to hear from government and industry leaders on how to have good virtual meetings, manage virtual teams, and collaborate in new ways...

Technology innovation is empowering government agencies to re-imagine ways to operate more effectively and serves citizens online – and the pandemic has only accelerated that journey. Sites such as Digital.gov provide wide-ranging resources to help agencies plan their implementation. Behind the scenes, information technology (IT) leaders are plotting the course for where their organizations are headed, including cloud adoption, cybersecu...

As the global pandemic continues and countries wait for a vaccine, estimates about when federal employees will return to their offices in force range from Summer 2021 to Never. Many organizations have discovered the advantages of telework and now plan on expanding its use, even when there is not a snowstorm or health crisis. Although some jobs require on-site personnel, the Office of Personnel Management said that 42% of federal employees are...