Legacy contact center solutions are expensive, complex, and difficult to scale for spiking demand. But today’s contact center for higher education has evolved. Institutions are modernizing their contact center operations to improve the student experience, streamline administrative processes, and support fundraising campaigns. Auxiliary services, help desks, and health services also benefit. With Amazon Connect, Amazon Web Services (AWS)...

This session will position the AWS OLA which is a free program for new and existing customers to assess and optimize current on-premises and cloud environments, based on actual resource utilization, third-party licensing, and application dependencies. The AWS OLA will help you build your migration and licensing strategy on AWS. It will provide you with a report that will model your deployment options, using existing licensing entitlements. The...

Local government organizations are facing more laborious challenges than ever before to conduct business efficiently while serving their communities, all of which is heightened by the constraints of a global pandemic. How can municipalities and organizations keep the pace of good governance, while keeping simplicity, efficiency and transparency in the forefront? Join Governing and iCompass, a Diligent brand, for a webinar on Tuesday, June 8 at...

How do you enable and scale successful automation programs that drive adoption and ROI? Join automation leaders as they discuss how Fidelity Information Services (FIS) successfully scaled a strong automation program, leveraging analytics automation to solve for 250+ use cases across the Office of Finance and beyond. In this webinar, join experts from Alteryx, PwC and FIS as they share perspectives on: Automating tax, audit, and forecasting pro...

All federal users including contracting officers, program office officials, managers, and executive staff are invited to participate in these complimentary webinars to learn how the All GWACs can support their agency IT project initiatives. Warranted contracting officers must complete this training before requesting a Delegation of Procurement Authority (DPA), which will authorize them to issue orders against All GWACs including, Alliant 2, VE...

Please note these workshop take place during European working hours. Dates/Times: Tuesday 8th June, 09:30 - 13:30 BST/ 10:30 - 14:30 CEST Introduction: Welcome to Splunk Security Ninja Workshop Series. These 4 hour, hands-on security workshops are brought to you by the Splunk team via Zoom. Learn, connect & interact with Splunk subject matter experts, colleagues and industry peers, and have some fun on the way! Virtual hands-on workshops a...

Over 200 teams completed DocuSign's "major giving survey" and the results are in! Join us as we share how major giving teams in Education and Nonprofit have performed in 2020, how they are using technology and digital agreement processes in 2021, and what common challenges they run into with agreements. In this webinar, you’ll learn: How major giving teams have performed in 2020 and how they used technology to meet their goals Common ple...

With the Biden Administration putting attention on IT, especially in cyber, gaining greater visibility into the technology stacks of federal agencies has never been more important to the growth of your IT business. Whether you are a reseller, systems integrator, or hardware or software provider, you can gain access to the most comprehensive centralized data with the one-of-a-kind searchable database called Federal Technology Install Base. This...

According to Gallup, only 21% of employees strongly agree their performance is managed in a way that motivates them to do outstanding work. Your workforce is looking for frequent feedback and communication, which has made continuous feedback one of the most critical practices in your performance management strategy. Join Deltek's Judy Fort, Sr. Solutions Engineer, as she discusses key features in Deltek Talent Management that can help you cre...

Date: Tue, June 08, 2021 Time: 10:30am - 12:30pm AEST Join us for a Virtual Test Drive to see how fast you can get started with Tableau! In this short session we'll show you how to connect to your data and visualise your queries without writing a single line of code. You'll learn how to create a dashboard from scratch and see how you can quickly analyse, visualise and share information and publish your results. No matter how you work with you...