In a hybrid work environment, figuring out how to network and build relationships is hard. However, it’s not impossible. And it is imperative for your career growth to cultivate strong relationships with your mentors, supervisors and peers. Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to build relationships that matter in today’s work e...

We've all heard the saying "actions speak louder than words" and this is true even in the work environment. For example, if you tell your employees they can have a flexible schedule to go pick up their kids after work, but then you work until 8 p.m. every night, it sends a mixed message. Join us online Monday, Jan. 29, at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about how to model a healthy work-life balance.

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...

Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

While no one really likes conflict, constructive disagreements can lead to productive and innovative problem solving. But first, you have to be willing to deal with conflict head on. Join GovLoop and NextGen online Tuesday Dec. 19, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn strategies for empowering your team to disagree with purpose, and stop avoiding difficult conversations.

There are times when you need to hold your team accountable for their actions. Whether it’s a missed deadline, unprofessional behavior or maybe even a commitment issue, there are certain behaviors that are non-negotiable. However, as a new supervisor, figuring out how to hold your team accountable can be difficult. Join us online Monday, Dec. 18 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about strategies for e...

The Biden administration has made diversity, equity, inclusion and accessibility (DEIA) part of its Presidential Management Agenda and released guidance on implementing DEIA internally and in acquisition. However, that policy focus is only half the equation. Now agencies are left to create their own DEIA implementation strategies. Join us online Wednesday, Dec. 13, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from experts about how to apply th...

There has been a dramatic shift in the way we work. For the past three years, employees have gone above and beyond to get the job done. However, just getting the job done is no longer enough. Now, we need to innovate and try new things. Join us at the GovLoop offices on Wednesday Dec. 13 at 4:30–6:30 p.m. ET to hear from government experts about how to truly innovate in the current world of work.

When it comes to providing services for both employees and constituents, many agencies are working in the dark: They just don’t have any concrete idea of how those services are resonating with the intended users. Needless to say, that is not a good long-term strategy. That’s where data can help. Join us online Tuesday, Dec. 12 at 2 p.m. ET/11 a.m. PT to hear from experts at General Services Administration, Dept. of Veterans Affairs...

Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.