Executive Summit on Customer and Employ...
Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...
November 14, 2019
Organizer:
Forrester Location:
Sacramento, CA
Creating Excellent CX - The Need for Up...
Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...
November 7, 2019
Organizer:
GovLoop Location:
Webcast
National Image Inc. 2019 National Train...
The National Training Program (NTP) focuses on training that provides government employees involved in the management of Hispanic employment and outreach programs the education and skills necessary to reach their full leadership potential and to fully manage their employment programs. The NTP features workshops in line with OPM/SES Core Qualifications for career development in the Federal workforce. The NTP feature a career fair open to NTP at...
AAFEA Leadership Development Workshop
Join us for our 15th Annual AAFEA SES Professional Development Workshop where our focus is Providing a Blueprint for Leadership Success. The workshops complete agenda available on our event website.
September 16-18, 2019
Organizer:
AAFEA Location:
College Park, MD
EEOC - Fort Lauderdale Training Seminar
Attention Human Resource Professionals, EEO Managers and Staff, Attorneys, Managers and Supervisors, State and Local Officials, Union Officials: Learn best practices and gain valuable knowledge for making those tough HR decisions. Senior EEOC staff and expert guest presenters cover a variety of employment discrimination issues. Agendas vary based on local priorites, but all seminars provide the latest updates on EEO laws and tips on preventing...
2019 EEOC-Denver Training Seminar (SOLD OUT)
(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...
Data Culture: How to Build a Data Drive...
Data Culture: How to build a data driven organization You are invited to an evening exploring one of the hottest topics in the data industry - How to successfully build and scale a data culture. Tableau and AVADO Learning are excited to host data leaders from top companies for an evening of discussion and debate on the essential elements and most effective routes to becoming truly data-driven. Join us in London on the 2nd July to hear data le...
Richmond EEOC Training Seminar
2019 Training Seminars Charlotte, NC ~ May 17 & Richmond, VA ~ June 21 Theme: DIGITAL EEOLet’s face it, we live in a digital society…a world consumed with social media outlets, followings, followers, tweets, retweets, IMs, DMs, Facebook, snapchat, filters, google, facetime, texting, sexting, portal, gadgets, pics and so on and so on and so on. These actions are forever released into the universe and cannot be taken back. Dig...
June 21, 2019
Organizer:
EEOC Location:
Richmond, VA
Xperience 2019
Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...
June 10-13, 2019
Organizer:
Genesys Location:
Aurora, CO
Citizen Experience & Engagement Seminar
Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...
June 11, 2019
Organizer:
GovLoop Location:
Washington, DC
You must be logged in to view details.
Membership is Free!
Please enter your email and password:
Please sign in with your email and password:
LinkedIn is experiencing technical difficulties. Please log in via email and password. If you do not remember your password, please click "Forgot Password" to reset.