This October, Government Executive will celebrate Teddy Award winners through a special series of virtual events. Winners will be unveiled each day from October 6-8, 2020. Throughout the week, we'll be unveiling the winners in each category, as well as interviews and presentations from those federal and private sector leaders, including from the Department of Defense, Department of Health and Human Services, and more! Details about announcemen...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. AFCEA Bethesda's Monthly Breakfast series features panel discussions led by senior-executive government representatives. The goals of the event series are to foster better inter-agency communication, share best practices and lessons learned and identify mission-critical IT issues affecting the federal IT community. With speakers dr...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge. What best practices must government leaders follow? How can agencies focus their planning t...

Learn All About Your GCA Membership Whether you are new or well-seasoned in government contracting, this invitation is for you. There is always something or someone who is new to GCA, so come learn and get acquainted in Orientation class. The Government Contractors Association is a professional, public organization designed to facilitate business owners in winning federal contracts through education, resources, and relationships. If you are a...