Deloitte calls it “data, deployment and decisioning.” Gartner, “continuous intelligence.” And our own Futurum research calls it “extreme agility and automation." Any way you slice it, delivering on brand promises requires a level of speed, scale and intelligence in customer experience (CX) technology that many organizations don’t possess. Expanding and converging customer touchpoints. An explosion in data. A...

Spend an hour with us to learn how analytics can be applied to common challenges faced by every HR organization. We’ll discuss types of data that can be used to drive models, how that data is used analytically and what types of insights data can uncover. Case studies will be presented on how other organizations are using analytics on HR data. The webinar will also include a live demonstration on how analytics can be used to reduce attrit...

Is your organization a good fit for advanced analytics and AI with robotic process automation (RPA)? You may want to consider it if: Your organization has manually intensive, repetitive processes. If so, digital employees may be able to drive organizational process efficiency, consistency and accuracy while allowing human employees to focus on more strategic activities. Your organization requires advanced analytics and cognitive technologies t...

View our on demand webcast to hear discussions about a modern, innovative approach to government that bridges technology and public policy – creating possibilities that transform our daily experiences. Forum conversations will explore using analytics strategically for better policymaking, effective legislation, targeted programs and services, and good use of taxpayer dollars.