With many government agencies going through extraordinary change, online learning has become a front and center focus. Now that instructors and enablement teams are moving everything online, creating an engaging virtual learning environment has never been more vital, especially when educating your constituents. Educate citizens and drive civic engagement with Adobe Captivate Prime, a next-generation learning management system (LMS) that can ea...

Join NVIDIA and partners to hear how language-based AI solutions (natural language processing or NLP) are making an impact in law enforcement and citizen services today. We will share commercially available technologies for off-line real time language translation, speech to text transcription, named entity voice recognition search, audio file search and more. This webinar is hosted by Carahsoft, NVIDIA’s public sector distributor, and De...

Customer experience is at the heart of the relationship between people and government, and the demands have never been greater. Expectations change daily, shaped by the ever-higher levels of experience provided by people’s favorite brands and services. With the pandemic accelerating the adoption of technologies that make services faster, more intuitive, and easier to access, agencies recognize that they must keep pace to build and mainta...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

After several months of economic shutdown, states are beginning their recovery. As government leaders navigate this critical period, they face a slew of complex decisions, including how to best reopen government offices and safely return public employees to work, how to implement sustainable remote work and digital services to improve resiliency, and how to streamline regulatory processes to support renewed business activity. On June 5, expert...

The COVID-19 pandemic fast-tracked many government agencies’ move to digital service delivery. As the public sector adjusts to this new normal, leaders are looking for ways to enhance the citizen experience and ensure the public continues to receive much-needed digital services, especially during the next crisis. On May 28 at 11am PT/2pm ET, Government Technology and New Relic are joining together for an informative webcast to discuss ho...

For many public sector communicators, the rush to send mass announcements about COVID-19 health information is being replaced by a need to inform a variety of audiences at scale for everything that’s come after. Whether communicating community risk levels, sharing testing information, or handling any number of unexpected scenarios, your audience will put new demands on your work. How do you do it well — at scale? In this webinar, y...

We are living in a new reality from the impact of the coronavirus. As a business owner and as a government contractor you have questions and you need answers. You need to find ways to help you navigate the government market in this brave new world. As such, for the foreseeable future, on each Wednesday at 12 noon Eastern Time, GCA will be hosting Wednesday Webinars related to the coronavirus. We’ll bring in guest panelists, such as, cont...

Poor customer service, impenetrable stacks of paperwork and legal red tape—all are common citizen complaints about interacting with government agencies, and all inhibit the public’s trust and compliance with government services and directives. In order to restore confidence and comfort, it’s more important than ever that the federal government institute processes and platforms to streamline the customer experience.On Septembe...