To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. AFCEA Bethesda is continuing to provide access to our events virtually. We have transitioned our Spring Fling Networking Event into a FREE networking webinar where we truly are Xperiencing the Future. We are excited to announce our first ever Young AFCEA Bethesda Virtual Spring Nexus Event on April 22, 2020! To have that same Sprin...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...

There's always a bit more energy and buzz at the AcademyHealth National Health Policy Conference (NHPC) during a presidential election year. The 2020 event will be no exception. As an additional benefit to the this year's show, NHPC attendees will gain new opportunities (if you choose) to engage in expansive discussions with participants “across the hall" at the Health Datapalooza and pick and choose relevant sessions to attend from both...

THIS IS A CLOSED SESSION OPEN TO GOVERNMENT ONLY - NO PRESS.How do you provide citizens with more convenience and decrease your agency's workload? How do you communicate across multiple platforms? How do you use artificial intelligence in a practical, understandable way? All while providing the highest levels of service?Join GTSC for this important workshops on how to: >Transform constituent service experiences >Create friendly websites,...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

In 1984, two dozen LGBTQ elected officials came together for the first time and estimated there were no more than 50 openly LGBTQ officials in the entire world. Thirty-five years later, the International LGBTQ Leaders Conference attracts more than 500 attendees annually and is the preeminent leadership event for LGBTQ leaders looking to exchange ideas and determine legislative and policy priorities for the coming year. The three-day conference...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

It’s no surprise that government leaders are undertaking massive efforts to modernize and digitize services. Citizens today demand (and deserve) a seamless and engaging experience. But how can forward-facing agencies take advantage of modern technology and improve citizen experience (CX) and engagement? We will learn: --Ways to realign your agency around digital goals --Tips for making CX a priority at your organization --Proven steps fo...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming reception. Join us immediately following the Salesforce Basecamp for Government for a complimentary networking reception. Spend the evening of October 16th to network with peers in your industry over hors d'oeuvres and an open bar. The reception will take place at Claudia's - a quick 4 minut...

Over the past year, reforms in federal workforce management, placement and training practices--as well as structural changes in the personnel system itself--have been splashed across headlines. In these times of change, agencies’ missions are constant. But serving the American citizen requires a skilled, engaged public workforce aligned with the mission. At Government Executive Federal Workforce & Management Summit, we’ll discu...