Meet the Digital Citizen — Developing a Web Strategy for Engagement: July 30th Your constituents are connected, driven by engagement, and waiting for your agency to deliver services on their terms and timeframes. Their expectations have been conditioned by intuitive experiences with online retailers. This session will discuss how online experiences can improve agency effectiveness and client outcomes, while reducing operational costs.

Social Media — Get Ready to Analyze and Engage: July 16th Governments all over the world are taking advantage of social media in new and interesting ways. With nearly all government agencies and departments having a Twitter or Facebook account, the focus is no longer on employing social media; it's on using these outlets effectively. It's not enough to just post a link to a news article or press release - government needs to interact wit...