How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

Come hear from Google Cloud Sales and Technical Leaders for the latest from Google Public Sector. We will share updates from Google Next and discuss how Google Cloud is leveraging Artificial Intelligence (AI) to help government services improve engagement with their citizens. We look forward to seeing you in Sacramento.

The AWS State and Local Learning Days is an in-person education event where customers can access Amazon Web Services (AWS) training sessions, get one-on-one support with AWS experts, and enjoy co-working facilities with complimentary coffee and Wi-Fi—all at no cost. You are welcome to attend as many days and sessions as you wish. Join whichever fits your cloud education needs. Located at Arizona State University in Scottsdale, AZ, the AW...

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

The Center for Digital Government, in partnership with the National Association of Counties (NACo), presents its 20th annual Digital Counties Survey Awards. The survey provides annual recognition of county performance and innovation in using technology to align with county goals, save tax dollars through newfound efficiencies, boost transparency and cybersecurity, encourage citizen engagement and proactively address citizen expectations. The p...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

Data has been critical to managing the pandemic—from federal, state and city health departments to hospitals and universities maintaining dashboards on case counts and agencies across the country evaluating policy decisions. But data’s vital role in government at all levels and in education extends beyond tracking infections and case counts. Data drives improved decision making for agencies improving citizen services, managing tran...

PERFORMANCE: Delivering Your Products/Services, Staying in Compliance and Getting Paid Come join us weekly as we train and prepare you to capture government contracts. These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to prepare their businesses for success and to prepare them to become certified capture manager professionals. Also, these classes are OPEN to all GCA members, partner members an...

Marketing Lab 2Understand the marketing process in the government sector This week’s lab is set up to help you understand the marketing process in the government sector. LAB TOPIC: Review attendee Dream 100s Review attendee marketing emails Email marketing Strategies Who to contact What you not allowed to do Networking rules Networking events Phone strategies Associations SUBMIT DOCUMENTS:If you want your instructor to review your conten...