View this on-demand webinar to learn how Incapsulate can use Salesforce to provide Tennessee agencies with solutions that deliver a modern customer experience that works across all interaction channels through a single cloud-based platform. Discover how you can use Salesforce at your agency to: Provide digital channels for your customers to discover and engage with your agency Give your Contact Center agents a single source of information util...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

Many agencies are considering new technologies to automate their Community Development and Regulatory (CDR) processes to increase productivity internally and improve citizen experiences.There are many options available, but the best approach is not always clear. Should you focus on a custom-built or out-of-the-box solution? Should you consider Software as a Service (SaaS) or on-premises deployment? What are the best ways to reduce risk and ach...

Adobe Connect enables you to create secure and engaging online experiences. Whether you need a place to meet, train, teach, or host events, we invite you to view our on-demand webinar series running to learn all the ways you can go virtual with Adobe Connect. Starting with Online Experiences Adobe Connect Basics Hosting, Completely Online Adobe Connect 11 Collaborating Securely Adobe Connect for Meetings Training Online Adobe Connect Virtual...

Universities and health officials around the world are working vigorously to ensure students can safely return to campus. Schools need to know who may have been in contact with a person that has tested positive for COVID-19, as well as where on campus that person has been. Having this information will allow schools to make quicker and more efficient decisions regarding campus safety and student quarantine. Along with manual tracing efforts, a...

Google Cloud's Contact Center AI (CCAI) helps call centers to improve customer service with AI that understands, interacts, and talks. By providing advanced virtual agents that offer natural interactions and empowering human agents with continuous support during their calls and chats, CCAI can help call centers achieve exceptional customer satisfaction and increased contact center operational efficiency. This on-demand roundtable will provide...

View this on-demand webinar to learn how virtual waiting rooms are empowering the public sector to run high-demand online events and registrations with confidence. Discover how you can prevent website and app crashes to give citizens a fair and seamless experience while saving resources and staying out of the news. What you'll learn: How to build trust through citizen-centric service delivery The research-backed steps to improving digital publ...

Government agencies are rebuilding their digital experiences with citizens and constituents in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector. Join our on demand webinar catered specifically towards the Department of Homeland Secu...

Data is plentiful for government practitioners. With near-infinite website and email metrics, along with all the data that modern solutions can deliver, we have more information than ever.But what is a good number? And how do you act on the data? Join our complimentary webinar to discover civic engagement trends and metrics you should be striving for.Specifically this webinar will cover:7 key trends in civic engagementValuable insights on emai...

Virtual training is revolutionizing workplace communication with its reduced travel costs and quicker responses to travel needs, impacting global teams in a significant way. While many believe virtual training is the future, some worry training quality is being lost in the process. Is there a way to move training online successfully? Join the conversation with industry expert David Smith, DS Virtually's Global Managing Director, as he addresse...