Digital transformation has been a central premise of government at all levels tackling the job of ending reliance on legacy technology, upgrading systems and expanding services. Until recently, transformation efforts at the federal level focused on “lift-and-shift,” updating their digital systems or processes to make them better or more innovative, but they didn’t have the customer or end user or employee in mind while doing...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...

Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.But if governments aren’t managing these cross-platform interactions, this conveni...

Granicus, the leading provider of government experience cloud tools, is now accepting nominations for their annual Digital Government Awards. Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation. Public sector organizations can submit n...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...

As agencies look to meet the goals of the President’s Management Agenda and the Customer Experience Executive Order, a shift to human-centered design (HCD) is critical. HCD gives citizens and employees the experience they deserve. This means putting experience first and transforming how work gets done. This webinar will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service deliver...

Come Join the Space Coast Chapter of AUSA on Armed Forces Day on 20 May 2023 at the Veteran Memorial Center Museum Library Plaza and Park. We will have a booth, come volunteer, or come and learn what your Chapter is doing. There will be music and displays. Come join the fun.