DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

What to expect? At this half-day event, you'll gain insights into essential topics such as security, CI/CD, and architecture as they relate to Salesforce in the public sector. Our expert presenters will demystify Salesforce and provide you with the knowledge you need to confidently develop secure apps for your government agency. But it's not just about development. We'll also dive into the total cost of system ownership and distill the ROI of...

The General Services Administration (GSA) Office of Small and Disadvantaged Business Utilization (OSDBU) is teaming with the Small Business Administration (SBA) to offer the Money Smart training series. This training explains how to start and manage a business. Module #5: Strong Business Credit gives an overview of credit reporting. You’ll learn how reporting credit can benefit your small business. Download the Participant Guide. The web...

This year, Public Service Recognition Week will be observed May 7-13, 2023, and honors all government civilian personnel that serve our nation. Public Service Recognition Week has been celebrated during the first week of May since 1985 to honor the people who serve our nation as federal, state, county, local and tribal government employees. THEME: HONORING ARMY CIVILIANS Army Civilians have been an integral part of our country’s history,...

Improving citizen experience with AWS for data Hear from AWS experts on topics such as automation, analytics, AI, and ML, and how public sector organizations, from governments to nonprofits, can optimize internal processes, improve sentiment, and increase satisfaction (both internal and external), and do more with less. In today’s fast-paced world, public sector organizations are under increasing pressure to deliver more with less. By h...

Please join The Children’s Inn at NIH community and Washington, D.C. area top business leaders for our annual signature event, An Evening for Hope on Saturday, April 29, 2023 at The Ritz Carlton in Tysons Corner, VA. The Gala supports the mission of The Inn to provide “a place like home” to children, teens, and young adults with rare and serious diseases whose best hope for a diagnosis or treatment is an NIH clinical research...

The Performance Management Regional Roundtables (PMRR) Southwest Edition is an annual event that will bring together local government leaders from the Southwest region on March 30th, 2023 at Balboa Park Ballroom in San Diego, CA. This is a valuable opportunity to connect with other local government leaders and learn from their experiences in addressing challenges and innovating their leadership practices, management strategies, and operations...

Government agency leaders are focused on modernizing the civic engagement journey to create better experiences for the people they serve. From improving program awareness to increasing enrollment and establishing continued participation, leaders are finding new ways to bring positive digital government experiences to their users. Join Granicus experts for two 30-minute conversations that dig into data on five critical digital communications be...

Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...

In this webinar, representatives from the Bureau of Justice Assistance (BJA) and The Council of State Governments (CSG) Justice Center will review the FY 2023 Connect and Protect: Law Enforcement Behavioral Health Responses solicitation application process. This grant program will provide an anticipated 27 awards in the amount of $550,000 each to city or township governments, county governments, federally recognized Native American Tribal gove...