Join Granicus for a complimentary webinar to hear how the City of Unley’s transformation program replaced complex, paper-based processes with a full range of customer-driven digital services that are available 24/7. The Council-endorsed strategy was based on three guiding principles: Streamline service delivery around the community Approach all activities from a customer perspective Empower the City of Unley's workforce Register toda...

Hosted by Mel Hagedorn, Granicus Director of Client Services, we will be chatting to Kirk Ratcliffe who heads up the City of Gold Coast’s Customer Experience team, and Dani Sargeant who leads the City’s Web Services team in their Customer Experience and Communications Branch. Join Granicus for a complimentary webinar to hear experts delve into the City of Gold Coast’s largest and most extensive web transformation project and...

This webinar will review the basics of using LiveManager Classic during a meeting. Topics include pre-meeting steps, starting/stopping the Encoder, timestamping, and taking during-meeting minutes (Roll Call, Motions, Votes, Speakers, Notes).NOTE: This webinar is NOT applicable for clients who have a ClearCaster encoder.

Whether working toward increased program participation, recruiting, and retaining qualified employees, or improving trust with government, an integrated experience strategy is the solution for fostering engagement. Public sector agencies that stay agile in the face of rising expectations recognize experience gaps and implement solutions to reduce internal and external process barriers. Join Granicus for a complimentary webinar to hear Carolina...

Part of the webinar series: Elevate your Digital Engagement Fewer government agencies are content with one-way communications where they can only send information out to their constituents or communities without a way to hear back. Learn how you can use the latest integrated communications solutions to close that communication loop and provide insight into how the community views plans and projects. Topics covered include: Managing lists and s...

This training will introduce workflow functionality to the OpenForm building process to be used for routing purposes or creating a decision tree for incoming submissions. Attendees This training will affect Admins, Authors that would be considered power users, and Workflow Reviewers. Individuals that are not OpenForms users but will be helping to decide how workflows will be structured and what decisions will be made can also find value in thi...

Government agency leaders are focused on modernizing the civic engagement journey to create better experiences for the people they serve. From improving program awareness to increasing enrollment and establishing continued participation, leaders are finding new ways to bring positive digital government experiences to their users. Join Granicus experts for two 30-minute conversations that dig into data on five critical digital communications be...

Bundaberg Regional Council developed an ambitious program to plant one million trees in the Bundaberg region by the end of 2024. This program will not only minimize the council’s carbon footprint, it will help them reach their goal of achieving a regional net zero carbon target by 2030 among other far reaching positive impacts on the region. Join Granicus for a complimentary webinar to learn how Bundaberg Regional Council leveraged thei...

In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders. Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls. Topics covered include: Rec...

Note: Advanced Package for govDelivery is an optional feature. If your organization is interested in accessing this advanced feature, contact support or your Client Success Consultant.We offer monthly live training sessions on the Advanced Package features of govDelivery. These training sessions last roughly one hour and are conducted by a member of our Training Team. During the session your trainer will review the Campaigns functionality, inc...