The Comprehensive Child Welfare Information System (CCWIS) or Statewide Automated Child Welfare Information Systems (SACWIS) contain a wealth of data, but it doesn't tell the whole story. Valuable data may also reside in other systems such as SNAP, TANF, Medicaid, or Child Support. The ability to quickly have a holistic view of a Person, Case & Service history, or other external factors, leads to better decisions and better outcomes. A dat...

Join Brian Chidester, Steve Boberski, and Tom Yang as they discuss: Current customer experience trends in government How Genesys's partnership with AWS helps organizations deliver unparalleled citizen experiences How digital experience is becoming a game-changer

Connecting your citizens with the right agency can be hard. Don't make it more difficult than it needs to be. Shorten virtual queues, amplify minority and underrepresented voices. Google Cloud and CDW bring you Contact Center AI - solutions that provide quick, hard hitting answers to problems that are impacting your citizens every day. Join us on Thursday, July 14th at 2:00pm ET for a rich discussion focused on how to leverage Google's CCAI su...

Social media is a powerful tool in a local leader's arsenal--it's an easy way to reach people quickly and has a massive number of users. Social media posts can get information to residents quickly when necessary. However, it's not a place for effective community engagement. While social media is widely used, misinformation runs rampant on these platforms, and they can be a toxic place. Social listening--spending time and resources trying to de...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

During this webinar, attendees will learn more about Google Cloud Solutions that: Help improve constituent experience Enable individuals and families to engage with social services 24/7 Improve call centers' response time and efficiency Automate enormous volumes of required documents and images Significantly reduce manual processing – enabling applicants to receive benefits faster

Register for our Qualtrics Canadian webinar series focused on citizen experience (CX) insights on public sector. This session will foucs on how governemnt can listen to citizens for better community experience. Attendees will also learn: Why the community engagement landscape is shifting, what you need to keep up, and how to get started How the City of Kitchener is using just-in-time feedback to improve the citizens' experience with City servi...

As technology continues to cement itself as the next step for government problem-solving, finding and sharing best practices across the public sector is proving key for agencies looking to implement innovative technology strategies. State and local agencies across the country are beginning to understand how technology, when used properly, becomes a powerful tool for delivering better service to citizens while saving resources. Join Red Hat and...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...