Across the country, governments are putting a stronger emphasis on digital services. With more and more citizens online and eager to communicate digitally, federal, state, and local governments must rise to the occasion. Join us for this session as we explore how agencies can transform the digital citizen experience to enhance speed, flexibility, convenience, and personalization of government services. You’ll learn about: What citizens t...

With the 2022 deadline for the M-19-21 electronic records mandate fast approaching, federal agencies should turn to a proven records management solution that can automate and digitize the process from end-to-end. Discover how a cloud-native content services platform and artificial intelligence tools can automatically capture, declare, and securely transfer records to NARA using business rules and metadata — with little to no user action...

DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

Technology has enabled customers to take control of the experience they want with service providers - whether it’s finding answers via a website, email, text, chatbot, or talking to a human. Government agencies need to keep up and adopt innovative ways to meet both citizen and employee desires. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda...

DevOps is gaining momentum in the government. It is a set of practices combining software development and IT operations with the goal of shortening the systems development life cycle and providing continuous delivery with high software quality. From identifying patterns to uncovering new ways to support the mission, DevOps plays an essential role in government’s digital transformation efforts to include how people put together tool chain...

Information drives and powers modern government with Federal, State and Local agencies seeking to improve engagement opportunities with citizens. The challenge is to effectively manage the explosion of information while protecting citizen’s data and privacy. Keeping up with the rapid expansion of information has put pressure on outdated governance and compliance practices. The 2021 Federal Data Strategy identifies specific actions to be...

The Federal Information Security Modernization Act (FISMA) codifies the Department of Homeland Security's role in administering the implementation of information security policies created by NIST in order to secure federal information system security. 2021 brought many changes to Federal Cybersecurity requirements that will impact FISMA compliance—and affect government and contractor information systems and enterprises. Specifically, NIS...

Many government agencies are trying to be adaptive, agile, and innovative to improve performance and achieve mission objectives. But, at times, this can be a challenge considering the number of internal and external constraints on the agency. Incorporating business intelligence best practices into an agency’s knowledge management program can assist the agency in having the right information in the right place at the right time to enable...

Government agencies are using cloud computing solutions to reduce costs, increase efficiencies and improve service delivery. As the public sector continues to expand cloud adoption, the need for securing government data in the Cloud remains a top priority. DGI’s virtual Cloud Security Conference will explore the policies, applications, strategies, technologies, and best practices associated with securing the government Cloud.

The mission of the Federal Data Strategy is to leverage data as a strategic asset to grow the economy, promote transparency and increase effectiveness of the Federal Government. Key government officials have been developing a long-term, government-wide Federal Data Strategy to leverage government data to allow use by the public, business and researchers. 2021 will continue to be a year of action for the Federal Data Strategy. The Federal Data...