See how government agencies are leveraging existing assets and utilizing new capabilities to modernize applications quickly in a cost effective manner, avoiding risky rip and replace projects.

DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...

Cyber security policies have an avowed goal of improving cyber hygiene in the workforce. But outside of recommending a few best practices, such as asking people to use complex passwords, few government or private sector entities know what actions ensure cyber hygiene. The most widely applied solution remains security awareness training involving simulated phishing attacks in conjunction with some education to assess user readiness. But there i...

COVID-19 forced Federal agencies to quickly respond to an explosive global crisis, while protecting their employees and serving constituents, all without face-to-face interaction. The government’s massive response effort resulted in a rapid, transformative impact on the workforce. Now that agencies have had a chance to refocus their response efforts from triage to recovery, one thing remains clear — agency operations and employee e...

Three senior managers from NARA's Office of the Chief Records Officer for the U.S. Government will discuss the latest content related to federal records management, including additional guidance on the M-19-21 Memo, Transition to Electronic Records. The NARA thought leaders will share what they have learned from agency reporting, and what the agency recently produced to support overall records management. Webinar participants will learn: Statu...

Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...

In 2018, the Department of Consumer and Regulatory Affairs (DCRA) embarked on a Digital Transformation journey called "Vision 2020," focused on technology enhancements to streamline processes and increase efficiency for their customers. The lessons learned and accomplishments achieved are applicable to Federal, State and Local governments nationwide. With the current public health emergency, DCRA temporarily closed their offices, and quickly p...

Desktop-as-a-Service allows government IT providers to utilize a cloud-hosted solution for managed desktop and application delivery. During this webinar, you will learn how to enable FedRAMP-ready digital workspaces for either your Azure Government Cloud & AWS GovCloud.

Join FEAC Institute's Dr. Cort Coghill for a brief overview of the enterprise-wide approach for problem solving to achieve enterprise outcomes, an approach that builds a foundation for successful EA execution.

The intelligent use of artificial intelligence can make the management of records not only easier, but faster and more complete. Records management as a discipline has been around for many years. It’s well understood within government, yet still provides challenges and frustrations for many. Join us for this introductory session to learn how Artificial Intelligence (AI) can deliver simple yet highly effective RM tools to support agencies...