Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet i...

Government agencies recognize that seamless, efficient and connected services are a critical component to rebuild pride and trust in government. But legacy systems remain a major obstacle. And it’s impossible for agencies to scale their workforce to meet the increasing demands for public services and information. This challenge is often solved with technology, but reducing human interactions can result in cold and impersonal constituent...

The Center for Digital Government, in partnership with the National Association of Counties (NACo), presents its 20th annual Digital Counties Survey Awards. The survey provides annual recognition of county performance and innovation in using technology to align with county goals, save tax dollars through newfound efficiencies, boost transparency and cybersecurity, encourage citizen engagement and proactively address citizen expectations. The p...

It’s that time again to work with cities across the country to share the innovative work you all do! The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey will reflect current challenges and the changing technology landscape as everyone str...

Fraudulent tax returns and new cyber schemes to defraud state agencies of COVID relief funds have pushed citizen identity fraud to new highs. But as federal agencies rushed to stem the tide with facial recognition, new privacy and efficacy concerns have surfaced. How can federal, state and local government agencies verify applicants, protect personal privacy and authenticate logins to efficiently deliver services to qualified citizens? Join Go...

Your residents expect speed and convenience from their government, but they also demand communication that is easily accessible and frustration free. Join Government Technology for a 60-minute webinar on May 4 at 11 a.m. Pacific/2 p.m. Eastern. We’ll be joined by Rob Lloyd, Deputy City Manager/Chief Information Officer of the city of San José, California to hear how cloud-forward jurisdictions are transforming how they engage with...

State and local leaders talk a lot about improving civic engagement. They want to increase constituent engagement by adopting new civic engagement platforms or digital government platforms. But civic engagement, which describes citizens coming together to improve their communities, is fundamentally different from civic experience, which is the interactions citizens have with their government when obtaining services. The fact is, moving governm...

The events of the past 18 months focused even greater attention on the need for effective and user-friendly digital government services. Digital services and electronic payments aren’t just convenient for constituents, they’re a foundational element of resiliency for important government programs.Join Governing Dec. 16 to learn how Jackson County, Mo., is transforming service delivery for its residents. You’ll hear directly f...

The COVID-19 pandemic forced state and local government agencies to accelerate their digital services strategies to keep vital programs and services running. These efforts strengthened resiliency -- and they offered convenient new digital service options that were embraced by constituents, creating expectations for more. Join Government Technology for interactive conversation on the future of digital government services in Oklahoma. We’l...

The ultimate goal of state and local digital transformation efforts is to provide government services better, faster and more efficiently. In order to provide empathetic services at scale, agencies need to bring together data, actionable insights, systems, integrations and automation to fully orchestrate experiences. A truly connected constituent experience (CX) ecosystem allows agencies to fully orchestrate experiences to address – and...