Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19. Join us July 16 at 10:00am PT/1:00pm ET to hear the results of...

In a crisis, government communication with citizens must be clear, consistent and broadly available. This session will explore how states and localities are communicating authoritative information about COVID-19 to the news media and directly to citizens to explain evolving conditions and policies, and to counter misinformation. We’ll look at best practices emerging from the pandemic response and what they mean for public sector communic...

An urgent need to slow the spread of COVID-19 and protect employees forced state and local agencies to rapidly implement remote work. As the nation slowly recovers, what’s the lasting impact on how and where public employees work? This session will unpack lessons learned from the immediate response and explore how the COVID crisis may shape long-term workforce strategies. Our expert panelists will cover: -- The connection between remote...

After several months of economic shutdown, states are beginning their recovery. As government leaders navigate this critical period, they face a slew of complex decisions, including how to best reopen government offices and safely return public employees to work, how to implement sustainable remote work and digital services to improve resiliency, and how to streamline regulatory processes to support renewed business activity. On June 5, expert...

After several months of economic shutdown, cities and counties are beginning their recovery. As local government leaders navigate this critical period, they face a slew of complex decisions, including how to best reopen government offices and safely return public employees to work, how to implement sustainable remote work and digital services to improve resiliency, and how to streamline regulatory processes to support local employers and busin...

The COVID-19 pandemic fast-tracked many government agencies’ move to digital service delivery. As the public sector adjusts to this new normal, leaders are looking for ways to enhance the citizen experience and ensure the public continues to receive much-needed digital services, especially during the next crisis. On May 28 at 11am PT/2pm ET, Government Technology and New Relic are joining together for an informative webcast to discuss ho...

Unemployment claims are surging throughout the country, and the state of Rhode Island is no exception. The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency. But what DLT did next forever changed the speed and efficiency with which it se...

The Center for Digital Government recently performed a thorough analysis of state portals to determine the digital maturity of their processes around professional licensing, driver's licensing, Medicaid applications, state disability benefits, and the child welfare system. The goal was to assess how accessible these services are and to what degree they have been digitized. Our panel of analysts and experts are drilling down into these findings...