The Annual Meeting has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services andsolutions for cities and towns The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to problems facing your community Meet people who can assist you with resources...

Your customers’ distributed technologies can help utilities increase efficiency, improve grid resilience, integrate renewable energy sources, and more. They can also present many challenges—and a successful customer program requires careful planning and effective communication. Join AIQUEOUS CSO Jonathan Kleinman for a one-hour presentation where he’ll share how your utility can maximize the benefits of customer-distributed t...

The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...

Constant changes and challenges are confronting the international development community, whether due to the ripple effects of the invasion of the Ukraine, COVID-19 staffing and variant issues, the impacts of new Localization initiatives, other pressing matters. Now more than ever, it is vital to hear directly from senior government leaders at this year’s annual Development Conference.

Government entities have long faced challenges when it comes to providing eligible families with the full scope of childcare services available. Using digital service delivery enables governments to serve citizens in near real-time. Governments can promote programs through multiple channels while also speeding up the number of transactions and providing greater access to working parents, who may not be able to visit government offices during t...

A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

One of the most potent ways in which cities, counties and states can fight against the sad absence of trust in government is through the audit function and there has never been a time within memory when creating trust in government has been such a challenge. Yet, there is a perennial threat to their independence, which is the bedrock of the auditors’ standing in government and their ability to serve the residents of their entities. It...

Digital transformation has been a central premise of government at all levels tackling the job of ending reliance on legacy technology, upgrading systems and expanding services. Until recently, transformation efforts at the federal level focused on “lift-and-shift,” updating their digital systems or processes to make them better or more innovative, but they didn’t have the customer or end user or employee in mind while doing...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...