Government agencies across the country are using the ServiceNow platform to achieve improved results such as: 50% faster service delivery1 day to deliver a fully-loaded server, down from 37 days90% faster onboarding with full PII compliance70% less time for customer resolution17% increase in CSAT$4.2 million in year one savings

Learn how ServiceNow's Security Operations capabilities provide the critical missing piece in the puzzle to actually resolving these threats faster and lowering your organization's security risk profile.In this webinar we will cover:Why organizations are overwhelmed and what are the most common challenges citedWhat is needed to overcome these challengesHow ServiceNow can help you begin and complete this journey

The drive to modernize IT infrastructure, processes, and policies is accelerating digital transformation – helping government work smarter. Agencies are leveraging automation, real-time analytics, machine learning, and cloud-based IT services – all in order to reduce costs, minimize risk, and get control over IT sprawl and legacy systems that have slowed down the business of government. Join digital transformation leaders at the 20...

Customer Service is a Team Sport The best sports teams make winning look effortless. Citizen service teams can have similar success when they are connected to the right data and able to use that information to make proactive changes.Join ServiceNow and Carahsoft on Thursday, November 9, 2017 to learn how government service teams can execute a winning strategy for:Making it easy for citizens to engageEstablishing self-service solutions that red...

How much of your time is spent handling routine (and repetitive) employee questions? What if you could take some of it back to focus on strategic priorities and mission-centered issues and make it easier for employees to be employees?HR is a key area where digital transformation can make a difference. That's why ServiceNow and Deloitte are bringing together government HR leaders to explore solutions for overburdened HR teams.Headlined by Deloi...

Join ServiceNow Federal, Carahsoft, and your peers on Tuesday, July 25th at 8:00AM to learn how to manage, enable, and operate everything as a service. During this half-day session at Crowne Plaza Richmond Downtown you will learn how to: Automate the Enterprise By placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model aut...

Join ServiceNow Federal, Carahsoft, and your peers on Wednesday, June 14 for lunch and an afternoon of networking as we discuss the trend of retiring expensive legacy IT systems and modernize information technology systems. IT Modernization efforts can not only dramatically improve existing agency service capabilities but also create the platform to provide leading-edge solutions now and into the future. Agenda 12:00 PM - 12:15 PM |Keynote: B...

The Federal NowForum: The Federal NowForum offers something for everyone, from experienced ServiceNow professionals to those just beginning to explore the possibilities of service management. Don’t miss out on the many complementary sessions available. You can choose sessions from three breakout tracks: Modernize: Consolidate Business Critical Applications and Deliver a Modern Consumer Experience Transform: Maximize Operational Agility a...