Practical solutions for transforming government customer service processes and performance Two days of practical information and case studies Focused government speaking program Early bird registrations $800+GST Call for speakers now open The Reinventing Government Customer Service Conference 2013 is designed to provide customer service professionals in the three tiers of government with knowledge and practical information for delivering relev...

The National Community Safety & Security Conference will provide knowledge and practical solutions for improving public safety and security in Australian communities.Featuring expert advice, practical case studies and interactive discussion, this event will showcase examples of successful crime prevention and community safety initiatives of local governments and other community-focused organisations.This event will place an emphasis on pro...

Given this rapid shift, it is vital to have the right resources and strategies in place for quality, cost effective service delivery in competitive times. This conference will address how to: Deliver responsive and varied care Remain competitive via effective marketing and communication Implement quality monitoring systems to ensure quality service delivery Develop effective client quoting and financial reporting systems “Consumer Direct...

The 16th Annual Australasian Shared Services & Outsourcing Week, taking place on 20 – 22 May 2013 in Melbourne, is the biggest gathering of SSO professionals in the APAC region. Each year, this flagship event attracts over 450 senior executives from a broad range industries, across a wide variety of business functions, including IT, Finance, HR, and Procurement. The 2013 program features presentations from 50 speakers over three days...

Summary:Strategies to Conduct High-Impact Research Description:Effectively measure and boost the impact of your research As the Australian Research Council examines the need for a national assessment of research impact, Australian universities must look to preparing themselves for this system. Understanding why and how to assess the impact of research, and implementing strategies to improve the commercial and societal benefits of research, is...

* Innovative social media tools on a limited budget * Re-energise your social media policy * Moderating and measuring social media use Description: This forum brings together case studies from public sector organisations that are getting it right, and have achieved real success within their social media strategy. At the forum, you will gain practical knowledge on: * Exploring how to effectively engage with your audience * Discovering new commu...

The Public Sector Workforce Planning & Development Conference 2013 will assist public sector organisations to improve workplace capability, productivity and culture through the implementation of successful workforce planning and development strategies. The implementation of successful workforce planning and development strategies will assist your organisation to take a future-focussed approach to planning workforce needs and managing the e...

The eLearning Industry Association of Victoria and Ark Group Australia present: The Australian eLearning Congress 6-8 February 2013, Rydges Melbourne The eLearning Industry Association of Victoria and Ark Group Australia present The Australian eLearning Congress 2013 6-8 February 2013, Rydges Melbourne http://www.arkgroupaustralia.com.au/Events-E046eLearnCongress2013.htmGet the real stories and learn from: Adobe Systems Incorporated Moodle Spe...

Experienced practitioners from across the legal industry, giving you practical case studies of what’s worked, what hasn’t and the information management strategies that made a real impact The legal profession is information rich, but time poor. Effective information management is a necessity for the success of every law firm or legal team; cases are won and lost on the accuracy of information. Legal information management professio...

Supporting policy delivery with effective stakeholder communications and engagementCommunity Engagement for the Public Sector Forum: $995 plus gst for selected groups $995 plus gst discounted rates for education & training providers, Indigenous community groups, Indigenous corporations & NGOs, land councils & local government(save $500) - Forum Only Community Engagement for the Public Services Supporting policy delivery with effect...